Lookers Jaguar West London Reviews Summary

Category: Jaguar dealer

Address: Concord Rd, London, W3 0BF, United Kingdom

Phone: +442089922299

Rating: 3.9

based on 198 reviews.

Customer Service

Pros:

"So many thanks for a top drawer service Richard."
"I have never been so happy and proud with the high level of trust, reception, respect, support, dedication and fantastic customer service at the Lookers land Range West London."
"Richard dealt with the purchase of my I-Pace and he was brilliant!"
"Really great service from start to finish under difficult circumstances with lockdown."
"I received great service here."
"Top quality customer service from the moment I booked a test drive online until the moment I left the Dealership."
"Excellent service. Kept me informed during the chip shortage that made a significant delay."

Cons:

Pros:

"I bought a defender in the week. Found both Damon and Ameen very helpful and they went over and above to get my car asap."
"Rushan Newton-Gentles provided outstanding customer service and made sure I didn’t leave empty handed as I wasn’t going to make a purchase."
"Been buying both Jaguars and Range Rovers from here for many years (over 20). Always friendly service both from sales and after sales."
"This is how car buying should be! my wife and I bought a car from Lookers Park Royal and the whole experience was terrific."
"I would personally like to thank Skye for looking after me from start to finish."
"Livia Donici... worked tirelessly to get me a deal and she did - THANK YOU."
"I dealt with Macauley English who was very knowledgeable about the vehicle and made the purchase a pleasure and very simple."

Cons:

"Pathetic response from LOOKERS west London land rover, I have been trying to get in touch with the so called sales executive for 2 weeks now!!!"
"The sales team were poor in returning calls and were unable to try and provide support."
"Buy elsewhere, this dealership will fail as do all non-customer centric businesses and JLR product is worth leaving well alone."
"Hospitality was rubbish. We went to sales department. He didn’t give nice advise even didn’t offer seats for sitting."
"The sales team spend a great deal of time with you making sure you have the car that fits your budget."
"Wayne was great when you could get a hold of him. The trouble was the communication, I phoned 8 times throughout the day, requesting a call back about something regarding the car and I got no call back."
"The selling process was average, the car was not ready when I was due to pick up."

Pros:

"By the way the F-pace is rugged but beautifully elegant im now jaguar for life."
"I bought a Land Rover Range Rover today and the sale executive-Rushan N was outstanding throughout, from the search of my car to the completion of sale."
"They also sent videos while the technician was looking over the car."
"I now have this fantastic car on my drive and I love it."
"Purchased a Jaguar F pace from Miz. Miz is a knowledgeable, kind and professional salesman."
"Technical team were responsive, fast and do a quality job."
"I love my car. It was perfectly presented and delivered to me promptly."

Cons:

"The car broke down more then I have driven it !!"
"The front and rear sensors do not work, the engine after a drive whether 10 minutes or 1 hour sounds like a hover craft."
"I was handed back the car with additional faults."
"Poor service I booked my car for service and some work need to be done by under warranty & without doing any job they asking me pay the bill."
"This place is a scam, I sent it in for a service and the car was in warranty to fix some issues."
"The coolant keeps disappearing."
"Bought a new Range Rover Sport from Lookers Park Royal and it has been a disastrous journey ever since."

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