P&H Motorcycles Ltd Reviews Summary

Customer Service

Pros:

• "Your professionalism and knowledge were exceptional."
• "George was an absolute star and very helpful, knowledgeable and overall made the whole process fun and easy."
• "Aron immediately offered to take a look at it and fixed it within minutes."
• "They also had a sale on leathers and after great patience and expertise from the team at P&H I walked out with some very nice leathers at a good price."
• "I bought my Honda CBR500R from the Honda section and I can definitely say that I was ecstatic with the service I received."
• "Luke in the service department is exceptional, from his helpful and knowledgeable emails to his friendly and welcoming face to face skills."
• "The help and advice provided by everyone at P&H was superb."

Cons:

• "I certainly will not let them loose on another of my bikes."
• "I can’t imagine anyone less helpful and more rude."
• "Makes it very difficult to purchase a bike when you can't get the basic info you need."
• "Josh was unhelpful and rude."
• "Complete lies from the staff at P&H."
• "People I know have taken in their new bikes for a service. only to discover they lie about doing the work."
• "Guys out back in service are nice. Sam in sales is nice, but George in Honda sales is incredibly rude."

Product & Pricing

Pros:

• "Really good range of bikes, pretty much everything except Bmw!"
• "Brought a bike today of salesman Carl from p&h for my son. Great bike he is so happy."
• "Would definitely purchase again from here in the future."
• "Wow! How this business has developed over the years is amazing."
• "Shout out to George in sales who dealt with me from the beginning to end thanks. Top Class service from the team at P&H Motorcycles."
• "One of the best motorbike show rooms I've been to.. Customer service is awesome."
• "The dealership itself is impressively vast."

Cons:

• "Would definitely not take a bike there as they clearly have no idea what they are doing!"
• "But who compares service prices using labour rates and not the final price you pay??"
• "Would like to complain but can’t find where it email."
• "The products on sale in the shop are ridiculously overpriced."
• "Service in the clothing / accessories section is prompt and polite if unspectacular."
• "I won’t buy a bike from them ever in the future as they tried to “pull a fast one” on me."
• "Awful experience with buying parts."

Repair & Maintenance

Pros:

• "The guys are always friendly remember your name and are so helpful."
• "They were able to sort it out the same day and get me back out on the road."
• "The bike was ready much earlier than I expected and thoroughly cleaned."
• "Got the bike in and they sorted every issue out at a really good price."
• "Both Luke’s were a joy to deal with, so professional and can’t do enough to help you out."
• "They had to do some pretty major repairs to my Yamaha R1."
• "Had a fault develop on my 1199 which the service guys at P&H Crawley sorted super quick, under warranty. No quibbles, just sorted."

Cons:

• "Booked my Fireblade in for a standard full service and they replaced my dashboard as part of a recall without pre-warning me this would reset the mileage (looks very dodge)."
• "Bike was scratched, ignition barrel damaged."
• "Had a minor issue in the morning, expected to have a 5-6 day wait in order to have it all resolved."
• "Once they had 'checked' their work. We was told that the work they did was fine but we had cross threaded the dipstick and there was no oil in the bike."
• "ENTER AT YOUR OWN RISK I will never use this place again or purchase a bike from them."
• "When I mentioned it to them after collecting, the thug/main mechanic came storming over and forced the used two hands to force the key across."
• "It was fine until a couple months later the QS was activating by itself."