Strafford self drive Reviews Summary

Customer Service

Pros:

• "Fair prices, excellent customer service and a true sense of personal/honest touch on the whole experience."
• "The staff were very helpful and friendly."
• "The staff were very accommodating and made the whole experience a lot less stressful."
• "The guys in the reception were very helpful and smiley."
• "Quick, friendly, and relaxed service."
• "Really lovely people to deal with and always willing and able to provide at short notice."
• "The staff are polite and are always willing to help out with any issues."

Cons:

• "They are terribly unorganised and I had to wait for sometime to pick the vehicle up in the first place."
• "ASTONISHING lack of customer service and imagination."
• "THE STAFF EXTREMELY UNHELPFUL AND RUDE."
• "Non stop defensive and confrontational attitude from the front desk man."
• "No help at all was offered."
• "They are all ridiculously unhelpful."
• "Never in my life have I experienced such shocking service."

Vehicle Quality

Pros:

• "Top quality cars and service. Very professional and helpful staff with a wide range of cars to choose from."
• "The hire vehicles are relatively new and great quality."
• "The van was efficient and powerful enough for our needs."
• "We arrived and collected said motorhome which was BRAND NEW with under 2000 miles."
• "Most of their vehicles are new and in great condition."
• "The vehicle was in excellent condition and I thoroughly enjoyed driving it."
• "Always get a newish vehicle, always clean and never any hassle."

Cons:

• "Secondly we hired a minibus; and about 10 minutes on the road the tyre blew out."
• "The Interior had multiple disgusting stains on the rear seats, there was a massive spider web behind the front passenger seat and everything was covered in dust."
• "That was the worst renting experience I have ever had. The car was old and disgusting."
• "You get a van with 150k miles on, its almost a write off."
• "The car AC did not work, the car was total dirty."
• "The car was a moving greenhouse. Traveling for almost 4 hours on the motorway meant that we couldn't open the windows either way and with no aircon it was a disaster."
• "However, the car could have been cleaned better - found things/waste of earlier costumers in the car."

Value for Money

Pros:

• "Great value, very clean vans."
• "Was given a full sized 18 plate Luton van for under £100 a day which is very competitive."
• "The van was very reasonably priced and was also very clean."
• "Their rates offer good value for money."
• "Also very reasonable prices."
• "The pricing is very fair and affordable."
• "And it was excellent value for money too."

Cons:

• "Limited to 70mph and a bill for over £200 for extra mileage."
• "They took 50% more charges to provide automatic car."
• "They then took a £700 deposit and then hold onto it for 'up to 5 days' upon return for some unknown reason."
• "They never paid us back."
• "We paid almost 500 pounds for 4 days plus another 1000 deposit for a car that barely qualifies."
• "Do not be fooled by the cheap price, they make the money back and con you terribly."
• "We hired a Camper van, which we looked after and gave a very good clean upon return, they then decided there was £700 worth of damage including £28 for a dirty pot and other highly inflated cosmetic marks."