Hilltop Durham Vehicle Hire Reviews Summary

Customer Service

Pros:

• "Owner was straight forward, easy to deal with and talk too. All round good bloke."
• "I felt like I was treated as special, despite knowing I was just another customer."
• "Very friendly service, the van was spot on and the price is the best around."
• "Quick and easy turn around with paperwork and keys handover."
• "They sorted me out with a van very last minute. Am always worried when hiring vehicles, but the fellas here put me at ease right from the outset."
• "The staff were lovely & professional, the van was new and great to drive."
• "Clean vehicles for rental, fast efficient staff and very helpful."
• "The two staff were friendly and professional and didn't keep you there for hours going through endless fine print."

Cons:

• "Vehicle was very clean and hiring procedure very straightforward...however...on return at 820am the response from the member of staff was..'that's the easiest £49 I've ever made'."
• "Rang back 15 minutes later to cancel as we didn’t want to risk bringing it back late and affecting the next customer. We were refused a refund."
• "The man was really nice when we collected the van, but when I returned it, I asked if you ‘have to open the passenger door to fill the diesel’ he replied, ‘you’ll have bent the diesel cap then’ and he walked round to inspect it!!"

Vehicle Quality and Availability

Pros:

• "Hired a Ford Transit Luton Van with tail lift which made moving furniture to Northern Ireland a breeze."
• "Great van, a brand new VW with adaptive cruise control and rear view camera to make the trip so much easier."
• "First time using this company I was very impressed from start to finish i hired the Luton van for 24hs had no issues."
• "Needed a van for a day to move house and as I’m under 25, the prices from some places were over £200… Spoke to Hilltop and £87 for the day!"
• "I rented a van for a weekend from Hilltop Durham Vehicle Hire...a virtually brand new Ford Transit with fewer than 5000 miles on the clock."
• "The Luton van I hired was clean and managed a house move perfectly."
• "Twice I've used this company now, very friendly and helpful. They go through everything with you and the prices are more than fair."
• "A large van for the weekend was in great condition, happy for me to call in and check out the interior prior to the rental."

Cons:

• "The van was very high mileage compared to a few other places I’ve used but was well maintained and perfect for the job."
• "Unfortunately one wasn't available when we needed it but when one was available, the guys were spot on."
• "The van was poor though. The fans worked on 4 but not anything else. The aircon didn't work at all."
• "Hand over at the end was simple too. All for a good price. Would definitely recommend, but the van was in relatively good condition and for the price, you can't really complain anyway."