Halfords - Loughborough Reviews Summary

Customer Service

Pros:

• "Great customer service by Josh and he delivered a professional friendly service that makes a difference."
• "Lovely experience on the telephone booking this appointment, very helpful young lady."
• "Fantastic customer service! Went above and beyond in my opinion."
• "Friendly and accommodating staff. Very happy with the service I received when I needed my car fixing."
• "Called in for some wiper blades this week. Man like Denzil served me. What an absolute credit to Halfords this guy is!"
• "The staff are friendly helpful and knowledgeable."
• "The service was second to none, they explained everything so well and all the staff were really friendly and helpful."

Cons:

• "Very unhelpful staff work at the Halfords shop in Loughborough."
• "Most unhelpful staff."
• "Worst halfords I have ever been into the staff here are very rude and unhelpful and do not understand the meaning of customer service."
• "Very poor customer service from incredibly rude staff, I went to the bike parts section and there were no staff in sight."
• "Second time I've walked into this store asking for some assistance and the response was abrupt and rude."
• "Employees not attending customers promptly."
• "Only one staff available at main checkout to service all customers, thus not able to use a quicker 'collect' queue."

Product Availability and Stock

Pros:

• "They had it in stock. I left at 2pm. They rang me just after 4 to say it was ready 2 collect."
• "Ordered an item this morning, notified within one hour that it was ready for collection - and it was!"
• "Kudos to the Halfrod’s Loughborough team. Ordered some wipers - called me to let me know preferred ones not in stock but they would source compatible ones."
• "Went into my local store for a new / replacement battery for my Mazda CX5. Was informed that the store didn't have one in stock, but they can order one in."
• "Emergency car battery purchase at 3:45pm on a Sunday, staff where great helped me find the right sort."
• "The stock seems to be pretty comprehensive for the car parts I was after."
• "We got our motoring club free checks and had it confirmed that we needed a new car battery as suspected."

Cons:

• "The goods, oil, was not in their storage cupboard ready to be picked up."
• "After my son drove 15 miles to the Melton Store as the website said they had me in stock, he found that the store had closed down, website gave incorrect information."
• "I called in to the shop for a particular item, to be told that it was not stocked at that store and the assistant had not seen any."
• "When we started to check information from stickers of bikes in the showroom, we discovered that the most of bike sizes are not available in the stock of this Halfords shop."
• "Took my daughters mtb rear wheel in for a new part. Freehub. The young lad looked at the wheel and recognised what bike it was from, a cararra blast in green. Ordered the part in. I went into collect a week later. Tried the freehub but was the wrong size."
• "Website says 'free 30 minute trial of e-bikes', no need to book. Sounds great, but not true."
• "They sold me the wrong brake pads, even if I provided my exact reg number and left me unable to use my car to get to work for two days."

Quality of Service

Pros:

• "Purchased a new bike at the weekend and it was a nice easy process."
• "I strongly recommend the Halfords bike service."
• "Adam B... had the repairs done in the same day was brilliant."
• "Great experience at Loughborough Halfords."
• "Roman fixed it perfectly and in great time. He was very friendly and approachable and went above and beyond."
• "Fast service, friendly staff and good job on a fair price."
• "Excellent and timely work done in fixing a problem with the front suspension and brakes on my BM."

Cons:

• "The rear dash was upside down and the front one still had the sticker over the lense."
• "Also after changing the tire, incredible noises started to come from the front."
• "They changed my headlights, claiming that its angle is not correct, which was working perfectly fine at that time, now my headlights are not working."
• "Not a very good experience today, went to pick my lads 16inch motobike and someone somehow managed to fit the front wheel incorrectly."
• "They changed my tires, next day my wheel trims fell and I needed to go there 3 more times for them to put new trims."
• "When they had messed with bike I was told to try it but chain was off."
• "Yesterday I changed the front two tires of my car... one of the new tires i replaced blew out a day later."

Staff and Assistance

Pros:

• "Friendly and helpful store staff, well laid out and great choice."
• "All staff extremely approachable and pleasant."
• "Visited the Loughborough store to get a bulb replaced - was assisted by a very friendly, helpful and knowledgeable man named John."
• "Friendly and professional staff indoors at the till also."
• "Such nice, polite and friendly people."
• "The team at the centre were very helpful and ensured the vehicle was fitted with Volvo parts."
• "Very friendly and very helpful staff they went above and beyond what I expected."

Cons:

• "Cancelled my order without explanation or notification."
• "I took my bike at 5:45 pm for a repair they refused any service and after 30 min they told me their policy is to book online; however, this policy is no where on their website/store."
• "Husband took his bike in for a free nhs worker bike service after a night shift. He was rudely told that it would cost £120 and made to feel like a leper."
• "The male member of staff became very rude."
• "I think the staff there are racist."
• "Cant give 0 star here unfortunately. I booked an appointment for 11.30 for some work. They rang me at 10.45ish to say the guy has rang in sick."
• "TERRIBLE PHONE SYSTEM. Couldn't get through to check which of 3 locations suggested by Google was the correct one."

Value and Pricing

Pros:

• "The charges were very reasonable."
• "Service was done on time and with reasonable prices."
• "Repair completed at exactly the price quoted beforehand."
• "The booking process online was very easy and prices were competitive."
• "Had to pay a grand total of £0 for the job and only £4 for the inner tube."
• "I consider that I receive excellent value for money, professional and friendly advice."
• "Excellent service given (28/5/20) I had an issue with damaged locking wheel nuts and a puncture."

Cons:

• "Waste of time for air con re gassing!"
• "Very disappointed with the rudeness of some staff."
• "Never going back and cancelling the yearly Halfords membership."
• "They found some problems with the suspension and wanted to charge £700 but couldn't do the repairs until next week."
• "But then they told me the labour was £20 actually, which I still thought was fine and reasonable, the guy just made a mistake. But then he tells me I also need to pay and extra £5 as well to replace the front inner tube because they apparently damaged it whilst fitting the new tyre."
• "Would not recommend their service or care to anyone."
• "Very poor due to the inability to fit a battery."