Hatters Car Sales (Luton) Ltd Reviews Summary

Customer Service

Pros:

• "The guys at Hatters Car Sales were top class."
• "Bobby always kept me up to date with everything and delivered the car as promised."
• "Absolutely amazing service from start to finish. Highly recommended and will be returning."
• "Saf was really helpful and kind!"
• "Carlos, Sebastian and Bob.... Profound customer service skills, polite and always eager to sort and rectify customer concerns and issues."
• "Simon was professional, knowledgeable and made me aware of one or two minor issues so that my journey would not be wasted."
• "Simon, Bash and Abbas were incredibly helpful with any questions I had and made the entire experience smooth."
• "Saf made everything so easy for me, and took care of everything!"

Cons:

• "Not only did the car develop an issue shortly after buying it, but the dealer's refusal to address the problem, their rude behaviour."
• "Service was initially all good, friendly and helpful. Once bought the car developed a lot of issues."
• "Really bad service sold us a car that has been previously had a major accident and repaired and they are not helpful at all."
• "Worst garage experience ever. The staff lacks customer service and professionalism."
• "Very disappointed in this company. They let me down today, wasting half of my day and a round trip from London."
• "Great people, bit if faff with the finance paperwork due to admin error."
• "I am now facing a bill of £1000+ to get all of the repairs done and am seeking legal advice against Hatters."
• "Very poor after sales care, prompted and pushed for a 5 star review, then I had a problem with my car."

Quality of Cars

Pros:

• "The car and service I got has been amazing."
• "The cars are all cared for and very clean too."
• "Bought my lovely Vauxhall Mokka from Hatters last week and nothing but positive feedback for them."
• "From the moment I met them I felt very happy that I was in safe hands. The vehicle is in superb condition and drives beautifully."
• "Bought my Ford Fiesta from here about a month ago and honestly it's been one of the best investments I have ever made."
• "Brought a Kia Sorento from Hatters a couple of weeks ago. The service was great from start to finish, very professional."
• "The service was world class and so accommodating and professional. They met my every need and provided me with exactly the car wanted."
• "This company have been warned that they have been dealing with a vulnerable adult but happily continue to take money from him."

Cons:

• "A/c Stopped working, Several instrument switches stopped working. Electric steering column failed."
• "Sold us a car that has been previously had a major accident and repaired and they are not helpful at all."
• "The car was in fantastic, good condition, I went on a good 15-20min test drive."
• "I bought a £17.5k car from them and within 6 days it had broken down, I only just avoided a serious accident."
• "It wasn’t the easiest to buy a car from Hatters being 70 miles away and not being able to see it in person."
• "They sold me a faulty car in December 2019. They don't answer their phones."
• "Purchased my dream car from this garage yesterday, a VW Golf GTI Mk2."
• "Vehicle in question was advertised with coming with a fresh MOT but The left front and rear side lights did not work."