Two Bro's Pizza & Dessert Reviews Summary

Pizza Quality

Pros:

• "The best pizza in town! By far the freshest and tastiest pizza you'll ever eat!"
• "Both the pizzas were loaded with toppings... the pepperoni more.. the meat one was also loaded with meat and the meat did not have any smell."
• "Took two pizzas home & couldn’t have been more happier - best dough I’ve ever had. Period."
• "They are freshly made with a huge amount of toppings & their pizza deals are extremely good value."
• "Ordered 2 pizzas and Oreo shake...SoobhaanAllah; it was delicious food and my child loved the shake...... My new number one, favourite pizza place 👍"
• "Loved the pizzas since beginning... Can you add garlic and herb pizza bread with the filling you use to make garlic and herb pizza crust in the menu????!!!!"
• "The pizzas are the best in Luton. Fresh tasting and even the dough is fresh tasting. Generous with toppings."
• "The freshness of the pizza dough bases were amazing, as good as a Italian restaurant."

Cons:

• "Unfortunately the cookie dough was too sweet that it was practically inedible for me."
• "I did not like the crust. OK... It was fresh and soft. But it was chewy, very chewy.."
• "The meat pizza was loaded but had less cheese so toppings sort of dropped off.."
• "Regular customer from time it opened. Ordered the same pizza as always but today it came and the flavours were off."
• "Okey pizza but nothing special. Order mix pizza's. Burger toppings and meat feast. We didnt like the burger one."
• "Very disappointed, I tried there food for the 1st time but I think it will be also the last. As they pizza's had no flavour quite stingy with the chicken."
• "Absoloutely disscusting! Asked for extra pizza sauce it came with none, it was completely bone dry on a pre-cooked base that was uneatable."
• "Really bad service, ordered 2 large pizzas, chips and drink, gave the driver extra tip aswell, the chips never came with the order."

Customer Service

Pros:

• "The young man at the till provided excellent customer service - though he will now be responsible for my continuous calorie surplus, here on forth."
• "The staff remember my daughter's order every week (until she switched it) and even asked about me. A nice family style business."
• "Customer service was spot on. Gentleman who took the order offered free milkshake while I waited....touch of absolute class."
• "Absolutely perfect pizza and staff. I placed my strange order and rather than just doing it without question, I received a call from them and once confirmed they made my pizza promptly and to perfection thank you"
• "Highly highly recommended!!! In every way... big thanks especially to Saj who is always so amazing and so kind and does his best to help, also want to say thank you to all the wonderful team for always being so helpful!"
• "Excellent quality pizzas. This is my new favourite take away for Pizza.. I haven't tried anything else so can't say much about their other products but pizzas are great in taste and quality. Staff is helpful. They listen to you.."
• "First time at Two Bros, great customer service, quality food, pizzas best in Luton. Desserts top notch. The restaurant itself very clean, great decor, fun family restaurant, one stop shop for all your takeaway needs."
• "Tried on the off chance as uber eats gave me a promo, normally really sceptical about trying new places but so glad we took the gamble, definitely our new go to pizza place🙌🏽🙌🏽 tasted fresh, on time, and even took note of the comment in the note section, thank you!😊"

Cons:

• "Service was ok. They said 45 min to deliver and took 45 min. However they could speed it up."
• "Delivery today was no good. Drove back to store to complain to hear The masala recipe has changed."
• "Went here this evening at a few minutes before 6pm. Staff member was busy then came to serve me and I asked for the £3.99 deal which is available till 6pm. It was 6.01pm and person refused to do the deal despite being in the restaurant before 6pm! Very poor customer service and I’m a regular customer as well."
• "Worse customer service, worse delivery service ordered first time and will never order again! Said 45 min for delivery took over 1 hiur 45 mins!"
• "The pizza has not been cooked properly which I also mentioned, with no care at all. No more orders"
• "Absolutely the worst customer service. I ordered pizza and no sauces arrived. I called to complain and I was told they will compensate me for the inconvenience. No one turned up, I called again and they denied it and indicated that I was lying."
• "Waited nearly 2 hours for the wrong food to be sent! Then told it’s practically my fault as I did not answer a call which was never made, to offer me an alternative to what I had ordered due to it being out of stock!"
• "The food was cold and we had to reheat the pizza. I understand they were busy this evening but 2.5 for a delivery from a shop less than 10 mins drive away just isn’t acceptable."