Harwoods Land Rover Pulborough Reviews Summary

Customer Service

Pros:

• "Great customer service received from Craig and the service team at Harwoods Land Rover, Pulborough."
• "Following our Purchase the car needed an after sales repair and once again the Team at Harwoods were very professional and knowledgeable."
• "Matt was a pleasure to deal with and made what could have been a less than ideal situation easy, simple and convenient."
• "A big thank you to Perrin on the service desk at Harwoods in Pulborough. He always goes the extra mile in providing outstanding customer service."
• "Really impressed with the level of service provided by Micheal, incredibly knowledgeable about the range and the myriad of features that are included in the vehicles."
• "SERVICE OVER AND ABOVE: The service from Sales Exec Michael Larkin and from his Manager Oliver Woodage was exceptional."
• "Thank you so much Matt for fantastic service, friendly, personable and professional."

Cons:

• "Very disappointed! Service department collected my Discovery today for a recall, a simple tyre pressure sensor fault and service message fault. Vehicle returned with still the same sensor fault."
• "Very unprofessional service, I had booked an appointment & travelled some distance to be told the car price had changed & the car was dirty, had interior damage, scruffs & a dent."
• "Customer service is very poor at Pullbourgh Land Rover."
• "Unfortunately I am very disappointed with the service I recently received from Harwoods at Pulborough."
• "Absolutely shocking service from Land Rover Pulborough."
• "Hardwoods LR Pullborough have consistently disappointed with their poor customer service."
• "Customer service is extremely poor. Had various issues with car ended up with 5 visits over 6 months to sort out."

Vehicle Condition

Pros:

• "All the little details we asked to be corrected were sorted. My daughter is very happy with the vehicle and it’s in superb condition."
• "As for the Evoque - I am quite amazed at the standard of the build, the immaculate design, and more tech than you can shake a stick at."

Cons:

• "The car was dirty, had interior damage, scruffs & a dent, all alloy wheels were damaged & had a bulge in a tyre."
• "Taking delivery this year of our new car was not a very good experience."
• "The car had scratches and scuffs all around the bodywork, a huge stone chip on the front bumper, black grime on the passenger side rear seat."
• "After a 242 mile journey on the day of collection, I arrived at the showroom to a car that was no where near the condition it was advertised at."
• "When the salesman deemed to come out, he showed me around a filthy dirty car."

Sales Experience

Pros:

• "An excellent buying experience, superbly handled by our Sales Executive Michael Larkin."
• "The whole part exchange transaction was dealt with very professionally and in a very friendly manner."
• "I was entirely satisfied in every aspect of purchasing our Discovery. The staff were all exceptionally efficient, courteous and professional."
• "This is the third time we have bought a new car from Harwoods and every time the transaction has been smooth and professional."
• "Had a great experience buying our new Range Rover, Russel Thorne and all the team were great, polite, attentive."
• "Had an amazing experience working with Michael Larkin."
• "Professional service from Michael and his colleagues in the sales department."

Cons:

• "Avoid at all costs!!!"
• "I then received and e mail from the sales executive informing me that there has been a global price increase with a revised price for our vehicle which was £10,000 more than agreed."
• "The management with regards to dealing with customer complaints is seriously lacking."
• "Rang up on Saturday 3rd Jan 2015 to enquire about a 2014 RR Sport they have for sale. Spoke to a guy called James, who seemed extremely cocky and inexperienced."
• "Vibration issue returned to vehicle after Harwoods carried out a road force balance... Absolutely pathetic."
• "Howard Thomas in particular I would steer clear of, he describes a car as immaculate and pushes for a deposit."
• "I have been extremely disappointed with the service I received from Harwoods Landrover Pulborough."