Address: Graiseley Hill, Wolverhampton, WV2 4HQ, United Kingdom
Phone: +441902393201
Rating: 3.8
based on 176 reviews.
Customer Service
Pros:
"The staff were helpful and knowledgeable and their work was timely and accurate."
"Prompt attention given to all queries and information provided clearly."
"Great service from start to finish and afterservice."
"The staff are well trained, knowledgeable and friendly."
"Would recommend buying from here. All the staff are brilliant especially Andy and Aaron."
"The sales rep that looked after us, Tom Morgan, was extremely friendly and helpful and he did not attempt to push anything that we did not want."
"Right from the beginning Arfan looked after us. He was very friendly and looked at every option for us as we were unsure what we wanted."
Cons:
"Impossible to get hold off either via email or phone as soon as the transaction was made."
"3 land rovers, this is the first one bought from here and will not be returning."
"Worst service possible. Extremely rude and hung up the phone on me after arguing with me like a school child."
"I phoned them 23 times and still never called back."
"The branch Manager himself is impossible to get hold of, he seems to be avoiding calls."
"Very poor customer service. Advised by them in Sept 2020 about upgrade on computer, took numerous calls from me and an official complaint to finally get the car booked in 6 months later !!!! "
"Terrible dealer. I was interested in a new Range Rover sport however trying to get in contact with them is near impossible."
Vehicle Purchase & Delivery
Pros:
"Everything was completed, including part exchange of my old vehicle, in time for me to collect my new Discovery Sport on Wednesday of the following week."
"The unveiling of the car to my father was incredible, the attention to detail and a big thank you to Sherri and Shelly for there amazing hospitality from start to finish."
"From the moment we walked into the dealership we felt special."
"A huge thank you to Adam McCullagh & John Steele at Jardine Wolverhampton Land Rover Jaguar for helping me find my dream car 🤩 and supporting me all the way through."
"Collecting the car was no different- not only was the car just perfect, Lee spent time going through everything with us."
"The car was fixed and came back better looking than when it arrived."
"When we picked up the vehicle it was presented in the handover bay under a silk sheet with a thank you note for us."
Cons:
"Seen it advertised online today (sat 3rd dec) at the same garage. So got my daughter to enquire just out of curiosity, where she was told they still had it they just had to check a few details and call her back, after the call back she was told that they sold it 2 days ago."
"I placed a deposit on a car on 28th nov 22 after speaking to the sales team and was told it was being held for me, i asked them about delivery as it’s on their website that anything over 200 miles away is £125 (I’m about 260 miles away)."
"Car took way way too long to be built, they should be honest about lead times right at the beginning."
"I've now been without my car for over a week and the disruption this has caused me personally is inexcusable."
"Aftercare is appalling. I am still waiting for my £500 deposit to be returned 12 days after having the car delivered."
"Dreadful experience, drove a 7 hour, 350 mile round trip to view an f type I wanted to buy, they knew I was coming but on arrival car was filthy & battery was so flat very little worked."
"Terrible treatment really. I brought a new defender 110 Nov 21 for £65k. After 9 months they call me to say not only is the car not built but they want 5k more on top of an already agreed price!"
Communication & Responsiveness
Pros:
"Having complained, I now feel that the situation has been closed out satisfactorily in the end and the dealership have done some nice things to apologise."
"The communication and efficiency from start to finish has been fantastic."
"Every day I was phoned to be kept up to date and I was also sent a video of the work."
"I was kept up to date and it all ran smoothly."
"The staff were incredible nothing was too much trouble, their attention to detail was impeccable."
"Jake is a credit to the business, has a polite and professional approach, always returns emails or calls, kept us fully up to date with any positives or negatives, and went way more than the extra mile for us."
"Having previously written a bad review in 2019, fast forward to 2022 and I feel it only fair to amend my review based on the more recent service I have received and having my faith restored in JLR Wolverhampton."
Cons:
"I answered back yes to the following weekend, no reply, mailed him next day still no reply."
"We have booked a car on 15/12/22 and they charged me £99 for reserved the car which we wanted to buy and next day on 16/12/22 they had given a call and asked me for deposit of £401 because the car value was higher … so total I paid £500 as a deposit.. and after they have asked me to wait for finance to be go through … no body has called me after that to give me update on my finance."
"I returned their call, willing to give them a second chance, so left a message with reception. Still waiting for H(salesman name) to return my call."
"Tried to get response from service department to have car back in, they are always busy and will ring back."
"Been trying to book my car in for service now for over a month, repeatedly called the service department only to be told I would be called back."
"No one answers the phone and nobody from management has contacted me with an explanation or apology for the length of time it has taken - it’s a disgraceful lack of courtesy."
"Enquired about new car on Sunday took them 3 days to get back to myself promised me on the Friday that the salesman would ring me back. it is now Saturday and this salesman still has not rang me back."