Address: Northfield Dr, Milton Keynes, MK15 0DQ, United Kingdom
Phone: +441908350801
Rating: 3.8
based on 240 reviews.
Customer Service
Pros:
"Fab experience with Jardine Landrover Milton Keynes - Connor was really responsive to my enquiry and we agreed a deal within a few short telephone calls."
"Mark has been extremely helpful and very proactive in resolving any minor issues."
"James Clough the GM kept me informed throughout and as a result, I'll not only be having my vehicle serviced there from now on, future purchases will also be through Lancaster MK."
"Thank you to the ladies at reception for their warm welcome on every visit, but A BIG thank you to Steve Greenfield, for a fabulous service, very well organised and making it such a smooth transition with my part exchange to buying a new car."
"Jack also resolved a couple of issues we had after our purchase quickly and efficiently."
"I have since had a small software issue with the car, which is being dealt with efficiently and painlessly by Alex in the aftersales department."
"The whole team from reception to sales were very friendly and accommodating."
Cons:
"The service reps are really friendly and trying to help but they are not empowered to take any decisions, very poor experience."
"Terrible customer experience - both in branch and afterwards."
"Having bought the car from Jardine and spent £612.00 for the car to leave in a worse state is frankly appalling."
"It's a total disaster and they sounded more like a cowboy outfit than a reputable dealer."
"Asked for a call from service manager next day. No call."
"Much worse was the lack of communication and the poor response when I questioned the reason for the car to be like it is."
"Their service and attitude is absolutely disgraceful."
Vehicle Condition and Quality
Pros:
"The Range Rover we purchased was in excellent condition."
"Nigel found the best car to suit my needs, kept me informed at each stage of the process and made sure every single detail was taken care of."
"His pleasant attitude and politeness were refreshing, and he even secured us some great incentives that were unexpected."
"We had a super experience and was kindly dealt with by Anthony."
"Greeted politely on arrival by two of the reception team and guided through which vehicles were sold/off-limits."
"Regularly refueled with coffee and biscuits while I waited in a nice area suitable for work calls."
"The car had been well prepped, looked amazing with its ceramic coating."
Cons:
"The car I initially wanted was not released by the dealership as their manager was using it and they didn't want to leave him without a car."
"Car was delivered to me on 10th April and on 19th April I had to return the car as Reverse camera and Ambient lighting was not working."
"The really interesting part of the sale actually happens from the 9th day of delivery. Brand new Discovery of worth £70K got broke down and recovered to the dealer."
"When I picked up my car eventually on Friday, 29th July it was dirty both inside and outside and I even found a dead fly in it."
"The car I eventually picked arrived and was dirty inside and then a double payment was taken in error."
"Bought our first Range Rover 3 weeks ago. It had a couple of very minor faults so visited our local dealer."
"The fault that should never even happen on the car that’s worth over £40k was not taken care of properly."
Communication and Responsiveness
Pros:
"Just contacted by the staff, claimed she 'missed' my email, after the compliant, which is fine."
"They kept me updated throughout the process of exactly what was happening."
"All of the team welcoming, professional and customer orientated."
"Jack's quick responses and constant updates kept us at ease."
"Always acknowledged and looked after with a good cup of tea and some biscuits."
"Excellent service from Jack White in sales."
"Absolutely 1st class service from Craig and James."
Cons:
"Car was delivered with Broken Features and when ask for a refund 100 questions being asked."
"Despite assurances that I would be contacted and even after emailing, there was no contact made to sort this. i had to call and push them to arrange."
"I was told many times that someone from service department would call me back but no one ever did."
"Estimated date for the delivery of the part and repair came and went with no communication."
"Absolutely appalling service department, sat waiting 3 hours for vehicle to be finished near customer service desks during which, we heard nothing but complaints from customers picking up their vehicles some very annoyed customers."
"I’m still awaiting that call, over 2 weeks later."
"I went to landrover to book in a defender for some work which is still under warranty... this was 3 weeks ago and still no call."