Jam Jam Boomerang Indoor Play, Party and Lazer Venue Reviews Summary

Admission and Pricing

Pros:

• "Overall great value for money with this special offer and would definitely go back again."
• "£3.50 for 2 hours playtime cant complain."
• "You get 2hrs play time for £4 for children under 4, which is really good value."
• "very good value compared to most places."
• "I think its definitely worth the money for the children."
• "The food is nice and reasonably priced."
• "A star for reasonable food & drink."

Cons:

• "Love the place but absolutely disgusted at the admission price. It has doubled."
• "You have to pay £3 per adult and yet adults aren't even allowed inside the soft play."
• "Charging all accompanying adults £2.95 is outrageous."
• "since last year they now charge adults an entry fee … which is ridiculous because you’re not 'playing'."
• "was shocked to be charged £8.45!!!"
• "Far more expensive than it's competitors."
• "£5.50 for under 1s for the littlest play area with only a couple of activities to do is categorically scandalous!"

Cleanliness and Maintenance

Pros:

• "The place is very clean (which is more than can be said for some soft play centres)."
• "I did find the area very clean which was nice."
• "Its a lovely clean place with plenty for the children to do."
• "Seemed really clean and plenty of places to sit."
• "The place was kept very tidy."
• "A star for cleanliness, staff were clearly working hard to keep on top it."
• "Play area is giant and spotlessly clean, kids love it."

Cons:

• "Dirty, no social distancing, bugs on the floor. Staff not wearing face coverings and was cold inside."
• "Place is a little run down."
• "Some parts are actually falling apart or ripped with black tape over it!"
• "tables with food left on it.staff are to busy on their phones to be cleaning the mess up."
• "First visit since before COVID, my son (7) really enjoyed himself but I did have a few gripes... how dirty the outside of the play frame was, very dusty, cobwebs, rubbish and old food."
• "Not only because of the terrible service but also the appalling hygiene. Chewing gum and dirt was covering the tables, dirty socks scattered everywhere and urine flooding the bathroom."
• "food comes out cold as well."

Staff and Service

Pros:

• "Staff are great, polite and cannot do enough for you."
• "All other staff was nice."
• "Staff are friendly the food are at a standed price."
• "Service when purchasing food was brilliant and the place was kept very tidy."
• "Staff are all lovely and friendly, always smiling and happy to help."
• "Staff who greeted us were very friendly."
• "The staff were very pleasant and attentive."

Cons:

• "The elderly lady that owns the place and worked the front desk when we arrived needs to work on her people skills."
• "the staff who was dealing with the food amongst the party were very very rude."
• "Many violent children and staff are indifferent to incidents."
• "First time visiting this place and probably the last... staff were miserable, no one is asking you to go the extra mile and be so ecstatic about working in a place full of screaming kids, but at least crack a smile."
• "If you’ve read previous reviews you will see how rude the staff actually are and lack of customer service!"
• "Staff are so rude!"
• "I will NEVER go back here again! They just hire random women - not women who have any sort of qualifications that are beneficial for parents or children."

Facilities and Equipment

Pros:

• "The party food was plated up and served ready for the children."
• "Birthdays can also be held there for your child."
• "The laser quest involved several different missions and the kids totally enthralled throughout."
• "Older kids area is huge. The smaller kids area is smaller but some good area to play."
• "The kids had a fantastic time on the soft play and I was really impressed with the separate equipment for under 4s."
• "The play area is enormous with lots of levels and challenges."
• "Fabulous big play area with areas for different aged kids and a baby bit as well."

Cons:

• "Parents aren’t allowed in any area but still pay entrance."
• "The 'under 1's area was pitiful!"
• "lack of decent play equipment."
• "The strict 2 hours only policy, with wristbands and policing."
• "Over priced for what is available no one over 12 or 148cm can go into the play area even to assist their child."
• "There isn’t much for under 4s to do here needs more of an area for under 4s."
• "Place is absolutely awful! So out dated with such a small play area."

Accessibility and Location

Pros:

• "loads of on street parking available at the weekend."
• "Parking space available."
• "Nice big soft play area for the babies who are aged 9-10 months and lots of seating."

Cons:

• "Parking isn't great though, during busy times it's difficult to park."
• "I would give it 4 stars if wasn't for the lack of parking."
• "The car park can sometimes be overcrowded too."
• "Car parking is limited."
• "Major downside is how busy it can get at peak times, you can be waiting in a queue to be allowed in and having to park miles away."
• "Unfortunately the location is not quite reachable for public transportation users."
• "In a very unusual location."

Overall Experience

Pros:

• "Just had our 4 year olds birthday party here and it was fantastic!"
• "Fantastic place for kids of all ages. Adults can accompany the kids in the play area which for young kids I'd recommend."
• "We are regulars here with our 5 kids."
• "Visited at 3pm on a Saturday in December, not too busy, staff explained the rules then the kids went off and had fun."
• "Went at a quiet time and enjoyed."
• "The kids love it, it's a really impressive soft play set up."
• "Great place to kill a couple of hours with over excited toddlers!"

Cons:

• "Older children are not monitored & take over certain areas."
• "It's okay.lots for kids to do.massive shame adults aren't allowed on the over 4's as my boy kept wanting me to go on stuff with him."
• "Absolutely rubbish for under ones. Bigger children are not kept out of the baby area making it easy for them to get hurt."
• "Not really great for under 4s during peak hours There is an area for toddlers but it's crammed with 7-15 year old kids running about and knocking the smaller kids flying."
• "Definitely a soft play for older kids who can take care of themselves, not for young families."
• "Not a safe place for kids either, older kids running around and there is not staff supervision at all."
• "Worst soft play in the Midlands and I don't label it this lightly."