Tigers Indoor Play Ltd Reviews Summary

Staff and Service

Pros:

• "The staff are always friendly when visiting!"
• "Lovely, polite staff."
• "Cody was very helpful and friendly and constantly checking in to make sure all was okay and if he could do anything to help."
• "The female staff member, (I think their name was Mary) really made the day great with how friendly and helpful they were."
• "The staffs were so polite and nice."
• "The staff were really welcoming."
• "All the staff were really friendly and helpful."

Cons:

• "They called the management but still nothing."
• "Staff is inexperienced, served us raw chips."
• "This lady was VERY VERY rude and not apologetic for failing to deliver food after 1 hour at all."
• "The service is very unfriendly."
• "Supervisor Kimberley very rude poor customer service called my two older daughter's age 20 and 21 down off the play area were they were playing with my 3 grandchildren and one of them having mental illness saying my older children were upsetting other children and swore at them witch my children would not do."
• "Staff have a get them in get them out attitude about them."
• "They kept bringing the wrong thing to the table."

Facilities and Cleanliness

Pros:

• "Large space with lots of room to run around."
• "The venue was spotless and well-maintained."
• "The under 4's area is the biggest I've seen locally with loads for them to do."
• "The centre is clean, well equipped and offers a great space for families with children of different ages."
• "The place is clean and tidy and the staff are friendly and helpful."
• "It was very clean, tidy, well spaced out and secure."
• "Lovely Ambience, Clean, they had bins around everywhere so we could throw trash easily."

Cons:

• "There was equipment that wasnt put together right nor maintained."
• "Just one thing I have noticed is it needs a good clean!"
• "The whole place was dirty."
• "Also the place could do with a good clean. Soft play area is good and generally clean but the amusements area is a bit grubby."
• "It’s also dated, dark and dirty and run down looking in general."
• "The carpet looks like it has never ever seen a vacuum cleaner."
• "The place needs a proper clean. Dust and dirt everywhere you don't want your kids to play in such a place."

Food and Beverages

Pros:

• "The food was fresh and tasty."
• "The pizzas were very tasty and all the children had a great time."
• "Food was delicious and lots of."
• "Food is good, not over priced, is such fun for kids."
• "The food was hot & the right amount."
• "Food really nice and tasty and not over priced."
• "The food was lovely and reasonably priced."

Cons:

• "I'd avoid the food though, one of the worst burgers I've ever had."
• "The pizza had too much tomato paste as its base."
• "Great place for kids but they need to get the food sorted - 12.50 and there were no curly fries or chips nor Jacket potatoes."
• "The food come cold and the full English was fatty and the egg was burnt."
• "Worse still after paying £8 for a burger and chips they have the cheek to charge 5p for sachets of sauce which they don't mention until after your food arrives."
• "No hand wash facilities! you have to go into the toilet 's for that."
• "The baby change has clean mats but the shelf they are on is gross with splats up the walls."

Value and Pricing

Pros:

• "Fantastically cheap. The toys are a little old/worn and missing batteries ect. But the place is clean and tidy and the staff are friendly and helpful. £3 for under 2 and adults are free. Can't argue with that."
• "Decent menu, not too expensive."
• "Very reasonable prices, we went for hot food which more than filled the swarm of children we brought."
• "Food from the cafe very reasonably priced and decent sized portions."
• "Used a half price voucher and couldn't believe how cheap it was compared to other soft play places in the area."

Cons:

• "It is also more expensive than other better places in the area. Will not be back."
• "Prices better than some similar for entry but paying top prices for hot drinks which are slow and bottom quality."
• "My only complaint is the amount of vending type machines that cost at least £1 for various different toys. It can get pricey."
• "You have to pay for the extra activities which I think is unnecessary and creates tension in dealing with a child's expectations."

Safety and Security

Pros:

• "The staff are friendly, professional and safety of all children are their priority."
• "Very safe and secure."
• "It's a very safe place to bring your children."