Monkey Bizness Lewes Reviews Summary

Facilities & Cleanliness

Pros:

• "Very good indoor soft play venue. Nice and clean with lots of activities for children to do."
• "Toilets are always clean (when we've been anyway)."
• "Always seems well maintained without the usual dust collection visible through the safety nets."
• "Clean, well maintained equipment."
• "The place was spotlessly clean and the food we had from the cafe was lovely."
• "Decent quality soft play with plenty of seating and café. Appears to be kept pretty clean."
• "Massive soft play centre, safe and relatively clean."

Cons:

• "Not as clean as monkey biziness in Gosport which visit regularly."
• "Parking absolute nightmare, hundreds of kids allowed in, toilets minging, cafe tables & chairs not cleaned."
• "Toilets are absolutely disgusting, toilet roll on the floor in each toilet and liquid, toilets absolutely stink."
• "Poor poor poor well over priced entry and food!!! The place is filthy sofas and tables that would not even be good for your back garden!"
• "Toilets filthy with dirty nappies lying around."

Staff & Service

Pros:

• "Staff are really nice and friendly whenever we come."
• "Staff are usually very friendly and the kids love it here."
• "The staff were really friendly and helpful and everything was kept clean."
• "Staff work hard to maintain hygiene."
• "The staff are the nicest people, so friendly and make you feel like part of a family."
• "Lovely young staff member who was very attentive and always smiling."
• "Such genuinely friendly staff especially Henry. Clean."

Cons:

• "Staff did not do anything to assist."
• "Host wasn't around at all kept having to find her."
• "I also heavily recommend all your staff attend regular customer service and attitude adjustment training."
• "Staff are rude and constantly shouting that you are doing something wrong."
• "Manager is rude! STAY AWAY FOR YOUR LIFE!"
• "Exhausted staff was stretched to their limits, looking very tired."
• "Really poor, staff have a poor attitude."

Value & Pricing

Pros:

• "Great place for kids. Food is cheap and plenty of tables to sit at while kids play."
• "We have an annual pass to this place and it's well worth it."
• "I love taking the kids here very fair entry price, the coffee shop prices are reasonable."
• "Kids absolutely love the soft play here, Prices very reasonable with a play and eat deal."
• "Good fun to go with the kids. Especially if the kids are under 2 the price is actually very reasonable."
• "The entry price was fair for the amount of playtime given."
• "Good value for money all round, entrance fee really reasonable, menu has something to suit all tastes and also reasonable."

Cons:

• "Although a family of 4 we spend £48 for 2hr play session and lunch."
• "Only downside is the food and drink is fairly expensive here."
• "Great place for children but expensive! 3 children and 1 adult almost £28 entry for 90 minutes playing time."
• "It's a shame that the company have now decided to not accept cash on the premises, for entry or the cafe."
• "Would not say it was worth the £16 to get in....i actually wish we'd just been told they were at capacity and not letting more in."
• "Poor poor poor well over priced entry and food!!! The place is filthy sofas and tables that would not even be good for your back garden!"
• "Unnecessarily expensive."

Parking & Accessibility

Pros:

• "Car park free but really small which is frustrating."
• "There was adequate parking and a very nice cafe inside."
• "Wheelchair friendly, all on one level (obviously not the soft play bit)."
• "Great place for the kids to let off some steam parking is sometimes awkward as there is only about ten spaces out the front of the building but it is on an industrial estate so it's not difficult to find another space."

Cons:

• "Parking is an absolute nightmare."
• "Parking is a nightmare though there are never spaces at the front, car park is small for the venue."
• "Parking absolute nightmare."
• "Parking not great after 1030am weekends."
• "Parking is very limited, so the earlier you get there, the better to secure a space."
• "Nowhere to park."

Food & Beverage

Pros:

• "Great freshly made food."
• "Food and drinks are good, cafe is not expensive."
• "Well laid out, decent food, reasonably priced good selection clean toilets."
• "Their coffee is good and prices are reasonable."
• "Good food whenever we have eaten there too."
• "Great food choices and really nice coffee."
• "Super food and very nicely cooked and prepared."

Cons:

• "Shame the menu isn’t very healthy, unhelpful if you have allergies needs updating."
• "The food, unfortunately, is terrible on every level."
• "Wow give zero stars, wouldn't go there in millions years, if you got food allergies the kitchen is contaminated."
• "Choice of snacks for kids is limited."
• "The cakes we had were a little dry which was a shame as they tasted great."
• "It's only for this reason I won't have my sons party here I was embarrassed for the staff having to serve it up."
• "Another 30 minute wait for food (which was pretty expensive too)."