Orient London Reviews Summary

Food Quality

Pros:

• "Steamed pork ribs with black pepper, tender and delicious!"
• "The crispy aromatic duck with pancakes was exceptional to start. The food that followed was of an equal quality."
• "Honey BBQ Pork Crispy, this one is really a must-have!"
• "The food was EXCELLENT! Every bite!"
• "Fresh shrimp rice rolls, rice rolls are smooth and delicate."
• "The steamed dim sum was very well seasoned and tasted good."
• "The roast duck and the tripe, however, were delightful, as was the mango pudding."

Cons:

• "The veg was OK, the duck was a bit bland and lacking that typical Hongkong style flavor."
• "The Shanghai style dumpling. Skin was too thick and tiny."
• "The roast pork puffs tasted like they were microwaved."
• "Sweet and sour pork was hard and salty."
• "The food itself were reasonable prices but compared to your traditional Chinese restaurant you're probably getting less for your money's worth."
• "Staffs knowledge on what “vegan” is was very poor. There was no vegan options, other than plain mixed vegetables (mostly lettuce) and steamed rice."
• "Black bean spareribs were hard and fatty and bland."

Service

Pros:

• "We enjoyed delicious food delivered rapidly and by attentive staff at this lovely restaurant."
• "The service was great."
• "Service was efficient and friendly."
• "The staff was very attentive to all my special requests, they did not rush us, even during their peak hours."
• "Staff were attentive and friendly."
• "Staff were attentive and could help us with our requests."
• "The service was excellent. Very prompt and polite."

Cons:

• "The waiting staff kept pushing me out and closing the door in my face ??"
• "Staff needs be more approachable and accommodating."
• "Service was ok; just that they seem to rush us for everything, rush for order, rush to pay, rush to clear out."
• "Food was good, but that's it. kept waiting outside despite having booked with no conversation from staff about the length of wait."
• "The waiters and waitresses were all very rude and seemingly miserable."
• "Staff though just seemed in a rush to get the order to us, for us to eat, and then the table to be cleared."
• "Staff took away our unused bowls & spoons for use in other tables even we hadn’t finished our meal."

Atmosphere & Cleanliness

Pros:

• "Cleanliness and atmosphere in front of house was good."
• "We got a seat by the window where we could take in the vibrant atmosphere of London’s China town."
• "Decor is nice and modern, definitely a dinner vibe."
• "Stepping into The Orient in London's Chinatown, I was immediately struck by the modern and chic ambiance."
• "The atmosphere was happy and relaxed, the environment spotless."
• "The place was also very clean and nicely decorated."
• "Great modern atmosphere and very attentive staff!"

Cons:

• "Just realised their hygiene ratings were…not great…but hopefully they will improve on it."
• "The 1star food hygiene rating (not displayed on window) makes sense as it gave me a BRUTAL food poisoning."
• "Had some of the worst food poisoning in my life from the restaurant."
• "Also this restaurant has a 1-star hygiene rating which they are not proud of as they don’t display it publicly."
• "This restaurant has a hygiene rating of 1 star and in need of major improvements."
• "I had digestive problem after eating the food there and then found out they have 1 star hygiene rating……"
• "The restaurant is dirty."

Value

Pros:

• "The prices are reasonable."
• "The food was great value and superb quality."
• "The menu was £24 per person which I see to be very good value for the service that was provided."
• "Food is a little pricey but considering the huge portions served, it's worth it."
• "The food was divine!"
• "Best dim sum in London. Best I've had. Amazing quality."
• "The food was excellent!!"

Cons:

• "The set menus are twice the price stated here."
• "The food itself were reasonable prices but compared to your traditional Chinese restaurant you're probably getting less for your money's worth."
• "They were asked £54 instead of £18. They were so disappointed."
• "Ended up costing me a lot more money with less food!"
• "Even soft drinks are around £5 each."
• "Food was alright recommend if you have a tight budget. Food lacked flavour and authenticity."
• "It is pricer than some competitors."