Golden Phoenix Reviews Summary

Food Quality

Pros:

• "This place is the best place for dim sum. Very authentic and very tasty."
• "It was delicious! I was expecting the duck curry to be spicier, but the flavors were perfect."
• "Would recommend lobster noodles and seaweed wrapped king prawns."
• "The food is really nice."
• "The quality of the food couldn't be faulted, everything tasted fresh and of good quality."
• "The food was good and tasted very fresh."
• "The food itself was really good and reasonably priced."

Cons:

• "The most irritating thing was the surcharge of £20 on top of a very expensive meal."
• "The food seemed to be pre-made and cold."
• "The only criticism on the quality of food is the Peking duck we ordered was too dry and tasteless."
• "We found a bug in our szchuen chicken."
• "The food was just OK, not super flavoursome and portions less than generous."
• "Food was tasteless and the waiting staff had no customer service or basic people skills."
• "The cooking oil was stale."

Service

Pros:

• "Staff were welcoming, very hygienic and were quick to check on us and make sure we were ok."
• "Service was good and quick."
• "The staff are fantastic, very friendly, quick to respond and the speed and efficiency they bring out your food is just impressive."
• "Service was efficient and food hot."
• "The service is excellent."
• "The staff was friendly and attentive, and the service was fast and efficient."
• "Quick service, polite staff."

Cons:

• "When I’ve let the waiter know that I do not wish to pay service charge I got questioned why."
• "The waiter was unbelievably rude, first brought dirty spoon and when we asked for a clean one, he decided to first touch his eye and then proceeded to 'clean' the spoon with his thumb."
• "However the server Bradley was quite rude & snapped at us."
• "Mark decided that it was perfectly acceptable to insert his hand into my plate without any regard for basic hygiene or common courtesy."
• "The staff were so rude, I was surprised."
• "The service was poor at best."
• "The waiter just ignored us all the way through our the dinner."

Value

Pros:

• "Reasonable prices for Chinatown."
• "We had an enormous dim sum lunch for around £15 pp which, for the quality, I think was pretty good value."
• "12/10 would recommend."
• "Great value for money (2 beers, 6/7 dishes for 50 pounds between us)."
• "The meal was relatively inexpensive."
• "The food was decently priced for Chinatown."
• "Great value, 35 pounds for 2 with 7 dim sum courses and Chinese tea."

Cons:

• "Thought it was quite expensive for £22.50 for kung Po prawn but food looked nice so went inside."
• "AVOID - Charged 14 pound for the side of broccoli - plain, boiled broccoli."
• "Most dishes on the menu cost £44 each. The cheapest dish was £35. That was extremely expensive, a rip-off."
• "Charging £7.50 for 3 pieces of dimsum is a rip off."
• "OVERPRICED- Spent £50 for a prawn dish, fried rice, prawn toast, dumpling, water and coke."
• "With 2 diet cokes the bill came up to £55.40 which is steep when you compare to other restaurants on the same street."
• "£240 for 4 adults."

Ambience

Pros:

• "It's clean, fast, friendly and the food is very tasty."
• "The seatings span across 3 floors which is brilliant to accommodate large number of people."
• "Venue is in the heart of Chinatown, spacious and very clean and well lit."
• "The ambience is nice but nothing special. Loved the aquarium."
• "The restaurant was clean and cozy, with a nice atmosphere."
• "The place is colourful and good atmosphere."
• "Unusually relaxed atmosphere for a Chinese restaurant."

Cons:

• "Ambience was reminiscent of a school lunch room. Rowdy, crowded and loud."
• "But the service was simply service and not much more."
• "Being a large restaurant, the experience was that of eating in a large dining hall rather than an intimate local Chinese restaurant."
• "This place looks amazing from the outside, however inside it is much the same as most Chinese restaurants on Soho."
• "The atmosphere in China is very strong, probably because of the festival, and the British people who came here were also very excited, and everyone talked loudly."
• "Atmo is not too noisy considering they were full and it was a weekend."
• "Firstly, it's super outdated decor and there was food on the floor which I ended up stepping in, by the chair I was sitting in."