Rick's Diner Reviews Summary

Service

Pros:

• "Service was really fast and the guy was really sweet."
• "Great place for a quick and tasty meal. Reasonably priced, decent quality and superb service."
• "The people who work here are amazing--beyond customer service, they are really nice, friendly people."
• "Staff are incredibly helpful and approachable."
• "The staff are always lovely (no matter how busy the place is)."
• "After having an issue with my order from home the restaurant’s staff make their best to find a solution."
• "We went for pancakes and eggs and the staff was so great and helpful!"

Cons:

• "Absolutely shocking customer service…"
• "Being served food I’m allergic to after explicitly stating I’m allergic to it is a line for me."
• "Really awful and poor service. The European and possibly Spanish girl who serves at the front of house dabbles a little bit in waiting tables is very abrupt and rude!"
• "Used to be one of my favourite cafes in town (and it’s still good) but it has gone downhill recently. The new staff is rude and unhelpful."
• "Didn’t apologise when the order was wrong, threw the water jug at me when it was refilled after I asked for some water."
• "Service was all over the place. No signal to use the online ordering service."
• "Staff is nice, though can be a bit forgetful and slow when there's a lot of traffic."

Food Quality

Pros:

• "In my view, they have really good burgers with fresh tender meat so that it melts in the mouth."
• "Food and service of Rick's was amazing especially the nutella banana pancakes was such an amazing item in their food menu."
• "The hand made burgers were excellent and so were the pancakes and eggs benedict."
• "Best burgers and fries that I have never had! Especially I will recommend the Chicken Guaca Burger which is my favorite there."
• "Honestly some of the best pancakes I’ve ever had."
• "The food is absolutely EXCELLENT and is really well priced."
• "The sausages, eggs and hash brown were just wonderful, the coffee absolutely delightful."

Cons:

• "One previous review hit the hammer on the head 'eating here felt really disgusting' Staff seem nice but the biggest issue is the hygiene."
• "It was expensive, the egg was unedible and flavourless."
• "Food was ok but selection didn't do a lot for me."
• "The waiters were very messy and not capable of running the place."
• "The rest of the service was terrible. Eggs royale served cold, i asked for a bacon roll no bacon is cooked in this diner trying to be American!"
• "Worst scrambled egg ever - looked like it was microwaved and it was a jelly-like consistency (and shape!)."
• "The patties were incredibly overcooked."

Ambiance

Pros:

• "Cosy and comfortable - they don't mind if you spend the whole afternoon working here."
• "Warm atmosphere."
• "The atmosphere is lovely - there is a buzz of conversation which is not too loud."
• "A nice quiet place to sit down and do some work or to just simply people watch."
• "It's a perfect spot for writing or meeting friends for coffee or lunch."
• "Lively yet relaxing place to chill out, meet friends and work."
• "The atmosphere invites to stay longer, e.g. for reading book, reading papers or working with the notebook."

Cons:

• "But I'll avoid it until the summer, as it's too cold to sit and chat comfortably for long."
• "It feels quite crowded but they wipe the tables immediately after use."
• "Can get quite noisy though!"
• "The vegan grill meal I ordered was extremely disappointing."
• "Tables were not clean despite the cafe not being busy."
• "Now more like a greasy spoon cafe. Smells of grease and ketchup bottles on the tables."
• "The wraps arrived 1 minute later, cold and soggy."

Value

Pros:

• "Excellent value for money couldn't recommend enough!!"
• "Very reasonable and good portion sizes."
• "Very good value (especially for Oxford)."
• "Rick's offers amazing value for money in Oxford."
• "Great prices, and food is obviously fresh and very tasty."
• "Cozy diner with excellent and relatively cheap meal options."
• "The food is fresh, tasty and portions are generous."

Cons:

• "No nearby car parking."
• "It was expensive, the egg was unedible and flavourless."
• "They charge extra for oat milk in my coffee; I've heard other people remark about this too."
• "Not worth the money at all."
• "Pancakes were a little pricey."
• "Prices a little steep for just a café."
• "Felt like a bit of a let down after paying a fiver for the sandwich."

Additional Features

Pros:

• "Cycle friendly which is good."
• "So great having a coffee place that opens late, makes it a good alternative to going to a bar."
• "Most importantly, they are 100% halal, confirmed by the owner."
• "Veg friendly."
• "This place is an absolute student haven."
• "Accessibility features are that you can easily drive a powerchair in the front door."
• "Absolute staple amongst Oxford students. Breakfast served all day and there are even options for vegans and vegetarians."

Cons:

• "Didn't seem to be many gluten-free options."
• "We were told they weren’t going to fulfil the order at all as it had now passed lunch."
• "Wifi does not work and staff did not inform prior to us ordering and getting seating."
• "Ricks diner went there with the family, they don’t have any kids options."
• "We ordered a Green Lantern and had already started eating when we noticed it was missing three key ingredients."
• "The amount of liquid that came out of that poached egg was exceedingly concerning."
• "Ordered food online and after 3h waiting, my delivery never turn up and hearing nothing from RD."