Prestwood Petzone Reviews Summary

Customer Service

Pros:

• "staff are brilliant"
• "Fantastic customer service! Couldn't fault it."
• "Really fantastic helpful staff with a huge and really extensive knowledge."
• "Staff helpfull and friendly"
• "Well set out with very helpful friendly staff that interacted with my 2yr old son."
• "Brilliant customer service in fish department I use them a lot."
• "staff were great with the kids"

Cons:

• "The aquatic part of the shop let's it down... the male staff are rude, patronising and grumpy."
• "Lad spoke to me (im a 70yr old pensioner )with a really bad attitude"
• "the attitude of the young man and his clear disregard for what I actually wanted to buy"
• "The male staff are rude, patronising and grumpy but the worst was the young lad!"
• "Served by a chap that seemed put out to get live stock, the shop was rather busy but no excuse for poor customer service."
• "Have been a customer for many years as try to support shops rather than online and luckily haven't had to take anything back until recently. However I will now never shop here again. Very poor customer service."
• "Staff looked miserable or angry, not very inviting."

Product Selection and Quality

Pros:

• "The best choice of pond fish locally"
• "It's got everything we need for our pets."
• "Also they have a wide selection of plants at affordable prices."
• "This place has quite a range of products no matter what pet you keep."
• "A large outdoor section full of ponds and fish"
• "Great collection of supplies and equipment"
• "The shop itself had a good selection"

Cons:

• "Also some of the pet shop stuff is quite expensive compared to other family run bet shops."
• "Visited this place because they advertise tropical fish for sale. I was amazed at how dirty the tanks were, green algae and dirty looking water."
• "Bought two budgies from here, one was calcium deficient and the other died in three weeks."
• "The lighting in the shop is awful, equally as such over the fish tanks leaving it to tube lights high up over the tanks to illuminate them which is does not."
• "Overpriced to other pet stores went to look at fish but loads of fish was dead in tanks puts you right off buying from there."
• "Just came to look at some fish and some plants and was appalled with what I seen they have dead fish in the tanks mainly guppies."
• "Never seen such a poorly kept aquatics, rain leaking through the roof, into aquarium lighting and into tanks."

Accessibility and Convenience

Pros:

• "Access through the door around the shop was good as was the ramp access to the outside."
• "Easy access, lots of parking"
• "It's quite a big shop so you won't be disappointed if you need to get out of the rain for a walk about."

Cons:

• "It's a little out of the way, however it's got everything we need for our pets."
• "The new slabs look good but unfortunately dont go up to the pools ( just gravel) so my wife who is in a wheelchair at the moment could not see the fish"
• "Odd little complex. Wasn't sure what to expect but having a busy little cafe next to a pet shop in a semi rural area was not one of them."