Supreme Animal Foods Reviews Summary

Customer Service

Pros:

• "Great customer service. The staff are always friendly and helpful. Knowledgeable too."
• "Each member of the Team is knowledgeable and customer focussed."
• "The management & staff are always available for advice and even just a friendly chat."
• "Staff are amazing, friendly and very knowledgeable."
• "Staff are really knowledgeable and very friendly and always happy to help."
• "Staff always very friendly and helpful."
• "Every single person that works there is so kind and helpful."

Cons:

• "I was not impressed with the knowledge of the younger staff at least."
• "Not happy at all. The staff are not helpful."
• "I am a regular at this pet shop it was my favourite until two staff members were rude to me and it was not acceptable."
• "However guy showing me the guinea pigs wasn't."
• "Yesterday I had very unpleasant experience with some of the staff working there."
• "Demotivated staff. The reptile attendant was glued to his phone."
• "The website for the pet shop, is not clear and does not display pets for sale, some of the staff are un knowledgeable."

Product and Animal Range

Pros:

• "Local pet store with everything you need - from the animals themselves to the stuff you'll need to take care of them, and all the specialist foods your pet could want as well."
• "This pet shop is fantastic staff have lots of knowledge about lots of different aminas and there's a great range of products better than most pet shops staff also very friendly."
• "Such a good and large selection of things for all animals."
• "They have a great selection of fish tanks and fish and also they have an area for exotic pets like lizards and tortoises."
• "Love this petstore, the staff are brilliant and super knowledgable, Their reptile room has a great selection and the aquarium section has a great collection of fish to choose from and all at very decent prices."
• "Selection of products and animals is vastly superior to Pets at home (at least in Deptford)."
• "They stock everything you could possibly need for any mammal, reptile or aquarium needs."

Cons:

• "The animals are badly taken care of. LOOK AT THE SNAKES."
• "Bought a snake from here and found out it had mites!"
• "I am shocked and disappointed at the way the animals are housed."
• "The rats are in tanks with nothing to play with and nowhere to climb."
• "All the animals including mice and rats who need dark spaces are kept under blaring bright lights."
• "Male mice - who kill each other and cannot be kept together unless neutered - are together and not neutered!!!"
• "Bought a 'boy' chinchilla from here and it turned out to be a girl and was pregnant and gave birth without my acknowledgement."

Expertise and Knowledge

Pros:

• "Rick the owner gave me great advice as my blue xlbully was suffering with a skin condition."
• "I HIGHLY recommend this place over anywhere else, for price, quality, knowledge, service."
• "Been going there for over 20 years I challenge you to find another pet shop with such first hand expert knowledge of reptiles and aquarium fish."
• "John and Jack are very knowledgeable when it comes to fish and aquarium keeping."
• "Harry was very knowledgeable, showing and explaining what I needed."
• "Expert knowledge at deep level from many of the staff, they always take time to help you and answer your questions."
• "Staff are knowledgeable regarding my cats health and needs."

Cons:

• "I was then advised to smack him as that 'clams him right down' I was so horrified by this advice that I reported the shop to the RSPCA!!"
• "The staff are very well educated about all animals and always offer the best advice."
• "Very knowledgeable about all there foods and pets."
• "The staff is experienced and kind."
• "Staff are very Knowledgeable."
• "Workers are very kind and know much about the animals they work with."
• "The owner was very kind and helpful and he understands dogs very well."

Price and Value

Pros:

• "Their prices are not as cheap as a pet superstore or online pet shop but that is to be expected from a small(ish) independent store."
• "The prices of their products are very reasonable."
• "I've tried to buy online, only to discover less expensive prices at Supreme Animal Foods."
• "Such good prices on food, toys etc."
• "Food for my dogs is excellent and reasonably priced."
• "Also I have noticed they are by far the best priced pet store around."
• "No.1 shop. Large choice of items. Price is very reasonable."

Cons:

• "really nice owner they stock every thing you need but this little kitten was way over priced and all alone."
• "I bought fish from here to add to the fish I had within 24 hours out of the 20 fish I bought 18 had died all my fish and two of the fish i bought have survived sorry for me once bitten twice shy."