"The staff member who attended us was very informative and helpful."
"The groom room is great! The staff are friendly and do a fantastic job for reasonable pricing. Our pup always smells lovely after a visit!!"
"The staff are amazing honestly, I am new to having fish and they are so helpful with everything."
"We went there in the Groom Room with our puppy to cut her nails. Service was good and professional."
"Got my new dwarf hamster from their store - very lovely, helpful staff, who care about the pets they're selling."
"The staff are knowledgeable and appear to care about the animals in their store and generally provide sound advice."
"Staff are friendly."
Cons:
"Visited this store as we're visiting friends in Croydon. The lingering smell of urine, puddles of it on the floor, the shabby decor of the store, and the sullen staff are not what I've come to expect from the Pets@Home brand and I left the store looking for somewhere to wash my hands!"
"Would NOT RECOMMEND this location!!!!"
"All the staff knew that the offer was valid but no one knew how to honour it, so I ended up paying full price after almost a half an hour of lies and rudeness because of each staff member's don't know, don't care attitude."
"The advice they often give out about fish can be a bit shoddy."
"Staff are friendly but have steered me wrong with their advice a couple of times and in my experience not willing to go the extra mile to help/solve a problem."
"The manager of this store is a horrible person. She closed the doors to the store and refused entry before the closing time."
"Very very rude staff - we were trying to get advice regarding our fish tank set up and the response was shocking."
Store Accessibility & Parking
Pros:
"If you use the overflow car park, take care merging with the McDonald's traffic, and turn right onto the junction your life will be infinitely easier!"
"Very large shop in waddon. Easy access by buses or even the nearby BR station."
"Ample parking though."
Cons:
"Access via car can be dreadful on the weekends as recent changes to McDonalds drive through on site and traffic management hasn't been thought through."
"The junction itself is a challenging one at the best of times, and turning into the car park is not the easiest."
"Just a real pain getting in and out with the parking. The McDonald's next door really does not help."
"Horrendous parking. Was waiting 30 mins before I could even get out my spot due to the layout."
"Parking and exiting the car park can be a bit of a nightmare due to the McDonalds next door."
"Once you have shopped getting out onto Purley Way is catastrophic."
"Parking is a nightmare. Getting out of the parking area is even worse as you are controlled by traffic lights that allow about 3 cars to get out at a time."
Product & Animal Range
Pros:
"Their fish selection isn't extensive, there are a good amount to get you started."
"Good range of fish, food, medication and plants."
"There are a variety of fish, small animals eg rabbits/hamsters and reptiles for sale."
"Big shop with almost everything you need for your pets, used to be more stocked in the past, today a bit less choice but still useful at least for cats and dogs."
"Also there is a wide variety of things for different pets and brilliant friendly knowledgeable staff."
"A decent range of pet food and supplies (and pets themselves!)."
"Wide variety of pet foods and bedding."
Cons:
"For such a huge location we were expecting more. There was very low stock across the board."
"For anything more 'exotic' or rare you probably won't find it here."
"I was so upset because this is yet another PETS at Home that does not keep live reptile alive for more than a few weeks."
"The size of the tanks is pretty disgusting, there was a Betta fish in what must have been a 20x20cm tank, it looked half dead, no colour."
"Shelves are bare and products are very limited."
"They have had a refurbishment seems smaller more compact now as they do other services inside groomers etc etc, so stock is a bit hit and miss for me."