Address: Cooper St, Wolverhampton, WV2 2JL, United Kingdom
Phone: +441902494860
Rating: 4.5
based on 121 reviews.
Customer Service
Pros:
"The staff are really lovely and helpful."
"Really helpful, staff that actually know something about the animals they sell."
"The staff are always on point and more than happy to help with any questions."
"Staff offered really good service and advice and are always friendly and professional."
"The staff here are very friendly and knowledgeable."
"The girls are very friendly and helpful."
"Staff have product knowledge which is unusual these days."
Cons:
"Very poor attitude and customer service."
"The staff were rude and not helpful at all."
"Terrible service treat customers like they are thieves my item was missing parts no help customer service is terrible I have never been spoken to like this avoid this company do not buy from them."
"They obviously have never heard of customer service."
"Awful customer service :("
"AVOID AVOID AVOID!!! Never received the item I have paid for as well as a complete lack of help from the company (can't be bothered)."
"Not at all impressed with the service from this company."
Product Quality
Pros:
"Fantastic little company. I brought a large dog bed. The item was great quality and very reasonably priced."
"Would recommend this seller for supplying really good quality."
"Your packaging was fantastic. The added foam to the corners definitely protected the cabinet as it arrived completely intact."
"This pet carrier is the best my cats love it, they're very relaxed in it, it's very spacious, and strong, quality made, and I would highly recommend buying this lovely pet carrier."
"Both items purchased are of excellent quality and have perfectly fulfilled my requirements for the pups."
"All the welds are very good quality."
"The merchandise is top quality at affordable prices."
Cons:
"They sent my product to the wrong address, refused to look at the issue when they could have."
"Awful. Purchased a new vivarium and cabinet for my tortoise. They sent the wrong one."
"Bought a Catit Cabrio pet carrier right at the end of last year. I have used it 3 times and already it's broken."
"Ordered a pet crate clearly advertised as 31 inches by 31 inches by 24 inches. They sent a crate 24 inches by 24 inches by 31 inches."
"Dreadful business with a shocking attitude. I purchased two ‘floating’ dog toys; which didn’t float at all."
"Terrible. Ordered 2 bags of premium parrot food. Received 1 bag of a much lower cost feed."
"Ordered a Viv on 20/12. It arrived, glass smashed 27/12."
Company Policies
Pros:
"The item i ordered was no longer in stock, but they sorted this very quickly and got me a better item out."
"Refund was given promptly and no questions asked."
"Received regular updates during the delivery process and it arrived in good time."
"They assured me that they would supply green balls and also checked that that was what I received."
Cons:
"The fact you cannot return items only store credit is ridiculous."
"Paid for next working day delivery - items turned up 5 working days later."
"Then they charged me £22 for it being returned and not picked up from the depot."
"Brought wrong size vivarium bulb cage, refused to exchange or credit full stop."
"Ordered a xxxl dog cage with next day delivery and 4 days on and still nothing."
"Cage arrived damaged due to Yodal."
"Absolutely dreadful experience. I had sent a dogs cage back to these people and eight weeks later I still didnt have my money back."
Staff Knowledge & Expertise
Pros:
"Brilliant service. Very informative and knowledgeable about all animals sold there."
"Shout out to a girl called Danni best service I've experienced anywhere in years full of knowledge of products a genuine caring girl that loves her job."
"The wonderful staff have cared for him many times when we've been away as well as always being willing to give us advice and recommendations over the phone and in person."
"The young man who supported our visit was very charming and very informative."
"Massive thank you to the woman that helped me, told me some key pointers, they really know there stuff."
"I also frequently use the Huggle pets in the community and Hannah is patient and informative about the pets in animal therapy."
"Super knowledge and helpful team who are obviously passionate about what they do."
Cons:
"Went there for aquatic purposes, didn't have what I needed, but well stocked on most things, frozen food section is better, but staff knowledge is poor on fish livestock."
"I was very disappointed with the reptiles mouldy food/dirty bedding and wrong advice given overhead a lady selling a bearded dragon in a tank for geckos."
"Staff are friendly enough but is overpriced compared to other pet stores nearby and it is no better quality."
"I found the website and checkout to be confusing regarding my order for frozen food!"
"The items we purchased were priced up on the shelf cheaper than what they went through the till at."
"Void at all costs there support is useless when u buy from ebay and when u contact them they say its a other department same company that sells on ebay."
"Misleading and misrepresenting listings on eBay."