Showcase Cinema de Lux Coventry Reviews Summary

Seating Comfort

Pros:

• "The new renovations have made the place absolutely stunning! Leather recliners instead of uncomfortable, small folding chairs."
• "Very comfortable leather recliners."
• "Distance between rows are well thought so even tallest person in front will not interrupt watching movie."
• "The adjustable seats were the essence of comfort."
• "Love the new refurb! Reclining seats are so comfy and relaxing feel like your at home plenty of leg room!!"
• "The seats in the XPlus room are comfortable and spacious, with ample legroom and reclining options for added comfort."
• "Seating is extremely comfortable."

Cons:

• "The seats are so messy from people leaving rubbish in there."
• "Seats were absolutely horrific and shouldn't even be sold, let alone sold at full price."
• "The auditorium was cold."
• "The seats had recliners which were button operated and the comfort you get makes you feel way too cozy."
• "Sticky floors and unkept seating."
• "Although the cinema appeared clean the seats were in an awful state."
• "Very disappointed that the comfy seats were not working and only stayed in the upright position."

Customer Service

Pros:

• "Staff; polite and generally helpful."
• "The staff were polite and professional and the place was clean and tidy."
• "Friendly staff."
• "The staff on the whole were welcoming and chatty."
• "Staff were very friendly and helpful."
• "Very kind polite staff so 5 star thanks for accommodation."
• "The staff were very good."

Cons:

• "Appalling customer service, not ever going back, ever! Avoid!!!!"
• "Staff are quite abrupt and not good with kids!"
• "This cinema also seems to attract some very anti-social customers who talk through the whole movie."
• "Nice cinema but it's customer facing staff are diabolical."
• "Lovely cinema but the rudest staff on the counter serving food and drinks."
• "Staff was extremely rude when asked a question or needing help!"
• "Film was good, screen was good but staff need a shake up. They are dismissive to the point of almost rude."

Facilities and Cleanliness

Pros:

• "The actual cinema was bigger too, as in the screen we sat in had a larger capacity than the Odeon and the admission prices were lower as well. Also the overall cleanliness of the place was to a much higher standard."
• "Never had a bad experience here, always clean and plenty of leg room."
• "Toilets were very clean and tidy."
• "A very good cinema, friendly staff and great atmosphere."
• "Everywhere clean and colourful. Toilets well maintained."
• "Very nice place, and for once in a cinema the TOILETS WERE SPOTLESS AND SMELLING NICE."
• "The cinema is very clean and there is every facility available."

Cons:

• "There wasn't any toilet roll and non of the hand dryers was working."
• "Toilets were dirty and smelly."
• "My only issue was that there's a load of litter outside and nitro canisters in the car parks."
• "Sticky floors and unkept seating."
• "Toilets not great considering it called De luxe."
• "The once comfortable seats are now torn and emit unpleasant odors."
• "What let the place down were basic things that ideally would not be a factor... poorly maintained toilets (keep it clean and keep it stocked up)."