Cineworld Brighton Marina Reviews Summary

Seating

Pros:

• "The revamp of the cinema in 2022/23 has left a much more modern and comfy cinema."
• "The seats have been upgraded."
• "Wow, after the work done on the cinema during the lockdown now I can say it's a pleasure to go to the cinema, comfy reclining seats on different levels so you don't see the heads of others instead of the screen."
• "Seats very comfortable."
• "They’ve recently fitted big comfy reclining seats too."
• "Now you can sit in comfortable wide chairs with cup holders and you can recline the backs of the chairs a bit too!"
• "Comfortable seats in theatre with lots of leg room."

Cons:

• "Seats aren’t great, my film was 2hrs long and I got a numb bum."
• "Seats are a bit old."
• "By the end of the trailers my neck and back hurt."
• "Amazed that people are posting this place has comfortable seats - mine were hard and uncomfortable with no leg room. I left with backache."
• "Seats uncomfortable and not angled apart enough so your view is blocked if someone sits in front of you."
• "The seats look plush and recline, but they are NOT comfortable."
• "Awful seats...very uncomfortable not for people with large hips."

Cleanliness

Pros:

• "Fantastic, now it's been refurbished / much cleaner / smarter / more inviting."
• "Toilets were clean."
• "Cinema was clean and entry was super efficient."
• "Cinema itself spotless, projection and sound quality great."
• "Very clean and tidy including toilets plus staff very friendly."
• "Facilities are easy to use, accessible, and very clean."
• "It's pretty clean and tidy too."

Cons:

• "Toilets were disgusting tissue everywhere and people not flushing after themselves."
• "The entrance hall could have done with a vacuuming."
• "Needs to be refurbished inside. Toilets aren't very clean and usually quite a few out of service."
• "It's not clean the staff can be rude."
• "This soulless sticky-floored place."
• "The place was dirty, sticky and smelled pretty bad."
• "Toilets were messy and no loo roll."

Customer Service

Pros:

• "Staff here though are always really good."
• "Staff customer service is excellent (always smiling, polite)."
• "Love Cineworld Brighton. Staff are great and always really friendly and helpful."
• "Staff amazing! Went in with a Wuntu code, which for some reason didn't work. Not their fault or problem. They could not have been more helpful!"
• "The staff we're nice and helpful and friendly!"
• "Staff are friendly and helpful."
• "Staff extremely helpful and friendly especially Sally Anne at the entrance serving tickets and snacks."

Cons:

• "The worst customer service I've experienced."
• "The manager wouldn't come out to talk to us so we had to leave or we'd miss the movie."
• "Staff not even smiling shame as could be nice."
• "Customer ‘support’ don’t give a monkeys either. Avoid this location. Awful."
• "The staff here don't know the meaning of customer service."
• "However upon trying to enter the cinema the 10 year old member of staff refused us entry as my son didn't have his passport with us !!"
• "Refused to sell me a ticket to a 15 film for my 15 year old son without proof of his age."

Accessibility

Pros:

• "Very good disabled access throughout."
• "There are designated areas if you need to stay in your chair with a seat next to you for carer/friend or can transfer to other seats and store your wheels, perfect!"
• "As a disabled customer, things couldn’t be better; both of with tickets for a carer for piece of mind (& easy booking online with a CEA card), flat access from the car park just metres away, flat access into cinema with push button powered doors, a permanent short ramp inside up to the counters and screens and then flat/ sloping access into the individual screens."
• "The parking is free and easy to access."
• "Very easy to get to if you're driving with plenty of free parking just in front of cinema."
• "Well designed, ample parking space."
• "Really handy for free parking. Huge choice of films to watch and friendly staff."

Cons:

• "However what happened next, the inevitable, seats occupied in front, the person's head filled my view."
• "Not very obvious accessibility and if you're in a wheelchair, you'll have to take the long way."
• "All the seats are on one level with the screen raised up, so you spend the entire film looking up."
• "Seats uncomfortable and not angled apart enough so your view is blocked if someone sits in front of you."
• "Don't take front side seats. Barely see the screen yet still charged top whack."
• "The seats awkwardly positioned to the screen."
• "Sat in front row floor was wet and sticky, long queues to buy food and very expensive."

Value for Money

Pros:

• "Prices are about average for a cinema."
• "Seen some reviewers complaining about the 4 hour parking limit. While this is true, it is not enforced to the level of a Pay & Display car park."
• "The beauty of a unlimited card."
• "Their monthly membership of £18.50 is great value as i watch at least 5 movies a month."
• "Tickets not hugely expensive."
• "Look for on-line deals before buying from the box office, significant savings can be made."
• "I have the unlimited card and not only can I see as many movies as I like but I get a discount on food and drink in the cinema and in many restaurants in town."

Cons:

• "It took 10 minutes to be served for an overpriced small bottle of water."
• "No wonder people steal content off the Internet if this is the 'cinema experience'."
• "I thought it had been blessed by the Pope himself and shipped direct from the Vatican given the price."
• "Sweets a bit pricey."
• "Cineworld needs a total refurbishment. Its dirty and looks shabby. Prices are over priced. £1.80 for a small bottle of water!"
• "Even with a voucher the popcorn and drink were really expensive."
• "Price of a handful of popcorn is extortionate!"