Winkworth Harringay Estate Agents Reviews Summary

Staff Interaction

Pros:

• "Jake was very friendly, accommodating and helpful in dealing with our enquiries."
• "Luca in particular was so helpful, kind and honest with me."
• "They were helpful, professional and friendly."
• "I would like to commend Cleo for being so helpful, professional and friendly."
• "Michael Georgiou is lovely and very approachable."
• "Rosie, our Property Manager was superb. She has a friendly disposition and solved any issues or repair queries effectively and efficiently."
• "Rosie was our property manager during our tenancy. She is very friendly, supportive and always responded to any problems quickly."

Cons:

• "The staff are rude on all levels, there's a bad vibe in the office, internal squabbling in front of customers, never get back to you when you message and email."
• "If i had to level any criticism towards them it would be the lack of attention to detail and that extra personal edge that is required to make a customer feel like they are in safe hands especially among more of the junior staff."
• "Ashley, Stephanie Stavrou, Maria Sklavou, Rosie Ioannou are the names of the staff who were either using an unprofesional tone or being inefficient."
• "There's a young woman member of staff who, quite frankly, shouldn't even be In the job, how they can call themselves 'an estate agents' I do not know."
• "No one ever seemed to want to speak via the telephone and instead just forwarded emails, which I found a very lazy and unprofessional method of communication."
• "Despite using unprofessional language referring to my non cooperated behaviour, Winkworth did not even do their job and advise the landlady that the deductions were based on lies and what she was referring to was normal wear and tear therefore outside of the scope of my deposit."
• "Trying to get Debbie to respond or give you any useful information is an absolute no go."

Professionalism and Efficiency

Pros:

• "Top-drawer! Excellent. Efficient, professional and friendly."
• "The whole team went the extra mile to manage our sale and achieve the price we wanted."
• "They skillfully negotiated a good price; and then managed the whole process really professionally."
• "Quick and Professional service by wonderful people."
• "The team have a good knowledge about local renting market. They are very professional, friendly and efficient."
• "Every single thing was handled with efficiency and professionalism."
• "The whole team from start to finish have been a pleasure to work with, professional, reliable, honest and really good at what they do."

Cons:

• "They posted a completely misleading advert of a rental property on Rightmove, so be careful when viewing properties listed by them."
• "A couple of times they tried scamming us by illegally requesting us to pay for the council letting licenses which should have been entirely paid by the landlords and never by the tenants."
• "However, the following day we received a call saying another estate agent at the office had disclosed the details of our increased offer to another tenant bidding."
• "Absolutely shocked at the pure unprofessionalism of their sale progressor Debbie Oliver."
• "Cherry on the top? MOULD! Mould everywhere! How dare you advertise such places?"
• "The agents have lacked in professional integrity, ducking calls and not taking sufficient responsibility for their gross oversight."
• "Awful communication. Breaking company policy. Disclosing private and confidential information."

Customer Support and Responsiveness

Pros:

• "Their lettings administration side, Rosie was always incredibly prompt whenever I asked for anything."
• "I must say that Jake, Rose and Debbie at Winkworth Harringay made the entire process of selling my home as stress free as possible."
• "Rose and all the staff at Winkworth we dealt with have been excellent throughout."
• "Especially want to mention Tina and Stephanie for there insight and welcoming manner whenever I stumble into their office."
• "I've worked with a number of branches and must say its a pleasure dealing with Naomi and everyone at the branch."
• "This agency has been providing an excellent service so far."
• "Everyone in the office are responsive and helpful."

Cons:

• "I feel terrified."
• "This whole experience was extremely stressful, and completely needless."
• "I am so deeply appalled by the UK lettings and landlord services, I just don't understand how this is so poorly regulated."
• "Not a satisfactory experience. Trying to arrange a viewing on property, and was told a date and a time. No further text or email confirmation."
• "The Head of property management (Stephanie Stavrou) took almost a week to contact the landlord and get a date to repair the carbon monoxide alarm."
• "I had constant bad experiences at Winkworth Haringay."
• "I thought Winkworth was a professional estate agents but this experience with Winkworth Harringay was absolutely dreadful and the worst."

Integrity and Honesty

Pros:

• "I would recommend them to anyone looking for a place to rent."
• "Winkworth Harringay have been amazing helping me to sell my property."
• "Michael Georgiou, looked after every detail, from valuation to photographs, open house, shortlisting, interviews, background checks rental agreement, deposit... we felt so comfortable throughout the whole process."
• "Michael Georgiou is a very nice individual who is excellent at his job."
• "All in all, a great team, and a great service. Well done."
• "Highly recommended for friendliness, professionalism and expertise."
• "I would recommend them any time. Thanks Rosie on all the hard work!"

Cons:

• "Aside from this they increased the rent a 28% from one year to another the last time we renewed the contract."
• "Dishonest, bullying, manipulative, incompetent."
• "However, on the most stressful day of the negotiation when the buyers asked for a ludicrous £25,000 off, Jake the manager sent a message through the sales progression team that if I didn’t accept it he would only put my property back on the market for £25,000 less."
• "So as it's customary, when you want to get your deposit back, it's always a hassle."
• "So bear in mind that if you go through this agency, 1/ they will not advise their clients according to the law, 2/ they will lie about fake work to be done in the property(i.e; British gas does not charge for replacement of meter), 3/they will consider you 'kicking a fuss' about unjustified withdrawal of £200 out of your deposit."
• "Avoid like the plague."
• "Avoid at any cost! I had a 'pleasure' to take half a day off at work today to commute an hour to see what a SCAM this agency is."