Hamptons Estate and Letting Agents Crouch End Reviews Summary

Staff Responsiveness

Pros:

• "Always responsive and quick to solve any potential issue, I feel very confident knowing that Thahmid is my property manager."
• "The staff were easy to get in touch with via phone and on email."
• "Marcelle always keeps us updated during the selling process and we feel we can rely on her to respond to calls and emails straight away."
• "He was efficient in dealing with our enquiries and returned our calls promptly."
• "She was very proactive in giving us updates and addressing our queries."
• "Issac was so incredibly responsive and helpful on our rental search."
• "He proactively kept me informed and up to date with the progress of the sale."

Cons:

• "Been a week and they never got back to us."
• "But when all the contracts were signed... we had to chase for up to 5 days for a reply."
• "Took nearly 2 months to get my deposit back."
• "It took 3 months just to get them to remove the rubble from the roof that the contractors left all over our garden."
• "This issue was dealt with absolutely unprofessionally, we had to chase and call and still we would get a reply weeks later."
• "He didn’t call back when he said he would and was rude when I needed him to be a negotiator on the lease."
• "The problem started at the final stage, the key handover."

Professionalism and Efficiency

Pros:

• "Marcelle was superb from attracting the buyers and managing the offer process in a very friendly and diligent manner."
• "He was not only prompt and efficient at getting things done he also did it with passion and enjoyment."
• "Ersin Mehmet worked tirelessly on our behalf in our three month search for a property in North London."
• "Katie Phillips...ensuring speedy resolution."
• "I rate and recommend Greene & Co Crouch End very highly."
• "George was very quick to resolve the issue and really helped out everywhere he could."
• "Marcelle really helped with our sale...She was more than happy to regularly talk to the solicitors, the buyer and myself, and she was always available."

Cons:

• "Staff are very incompetent and unhelpful and if you can avoid using them I suggest you do."
• "In my opinion really unprofessional."
• "The staff are rude and focused predominantly on commission without taking into consideration the person - we had a very bad experience."
• "They let us move in to a flat that had a giant hole in the roof (in winter!!), none of the light bulbs working, a temperamental shower, a broken oven and our storage areas full of the previous tenants belongings. Without telling us."
• "The ceiling has collapsed a further 2 times while we've been in the house. Every contractor they have sent round has done a terrible job and damaged the property and our personal belongings further, leaving us to clean up their mess."
• "You guys are awful and 1 star is all you get."
• "Do not rent with them, do not let them manage your property. Crooks."

Customer Service and Support

Pros:

• "I can’t praise too highly James’s handling of my sale and purchase."
• "Summer was an amazing help getting us over the final hurdles to exchange!"
• "I cannot thank March and the rest of the team at Hamptons for their unparalleled level of service and commitment."
• "Olivia Geisler was an absolute pleasure to deal with."
• "Olivia was exceptional in helping my niece and I find a super flat - she couldn't have done more - going that extra mile every step of the way."
• "Joshua was incredibly hard working and put a lot of time and effort into us getting the property we wanted!"
• "Olivia reassured us that there was definitely the right place we just had to find it."

Cons:

• "We had to wait for weeks, sometimes MONTHS for issues to get fixed."
• "They rang us angry that we were late when they had the wrong time to pick up the keys, so they rushed us again and lied about what we were signing."
• "Prices are always higher than elsewhere."
• "They said our landlord was a family, it is a cash-for-property company who don't care about us."
• "The first property management person we dealt with was one of the rudest, most unprofessional and incompetent person I have ever dealt with."
• "This lack of responsibility and dismissiveness meant we decided never to use them for future engagements."
• "Large admin fee as well."

Client Satisfaction and Recommendations

Pros:

• "I would highly recommend them and use them again."
• "Marcelle made searching for my first flat easier and more enjoyable because she actually takes time to understand what you are looking for which is rare!"
• "Sofia was far from pushy and extremely personable."
• "Highly recommend Greene & Co in Crouch End for House Sales."
• "Greene & Co exceeded all my expectations and I have already recommended them to friends."
• "I can thoroughly and unreservedly recommend Greene & Co to any prospective client."
• "We are very happy, about the flat, the area, and will recommend for sure."

Cons:

• "I felt they would try and charge you for everything."
• "I wouldn’t use Green and Co to the point where I paid another agency admin fees when Green and Co was offering no admin fees- just so I wouldn’t need to work with George."
• "Avoid at all costs."
• "Makes the Tenancy agreement worthless."
• "I had a feeling that our opinion never mattered for them at all."
• "However due to landlord requirements we weren't able to take it (no young children)."
• "She did go on holiday between the rental agreement being signed and my moving in, and the agency back-up system was not as effective as I'd have liked."