Asda Milton Keynes Supercentre Reviews Summary

Customer Service

Pros:

• "When I asked a advisor for help they were knowledgable and offered to walk me to the desired isle."
• "Your staff was wonderful and kind knowing we had short time in your store buying things in lunch time."
• "Staff are really friendly and approachable."
• "The gentleman was very polite and professional in-spite of being so tired."
• "The manager was nice, so maybe she should try and instruct her employees to act/talk the way she does."
• "I visited this store on Monday and found the staff extremely helpful, especially the lady on the door(customer service end) and the gentleman in the photo shop."
• "As always till staff friendly, helpful and chatty."

Cons:

• "On a weekday, there is only 1 person in the customer service area, I queued up for 20+ mins with a baby to get the info on items that didn’t have a label from the far side of the store (clothing)."
• "Tried to speak to a Customer Services agent and they put the phone down on me 4 times in a row."
• "Its the worst customer service I have come across for long time and I cannot believe its asda."
• "Not enough staff to attend on a Saturday afternoon."
• "The security guard was interested in staring at me and my family."
• "Asked several members of staff for guidance and frankly they looked at me as if I was an inconvenience and were on the verge of rude."
• "Terrible customer service from the lady at the front of the store and the one on the lottery kiosk."

Store Layout & Facilities

Pros:

• "Refit finished and store look good."
• "This Asda is great because it’s so massive in comparison to other supermarkets."
• "There's even an opticians and a beauty treatment section."
• "It's quite a big store but all essentials are there and more."
• "This is one huge store with a vast area for convenient and easy free parking, also close to other amenities."
• "Nice large Asda with on site opticians, with well stocked electrical goods & home ware dept."
• "Really is a superstore. Has loads of aisles with a larger selection of goods."

Cons:

• "Unfortunately it looks like a disaster area! I understand that they are doing a refit but it looks so chaotic."
• "So big and over complicated, can't just get a hot drink it has to be a machine which is terrible."
• "Access in and out of the store is horrible and spent much time queuing to the serenade of car horns."
• "Ruined since the 'update' Somehow seems to have less choice than before & so much wasted space to pointless fast food areas & large clothing section."
• "People wandering around aimlessly trying to find what they want, No logical structure."
• "Awful. Never enough tills open. Queueing is complete bedlam."
• "Whoever is in charge of organising the aisles needs to be locked in a room and the key thrown in a well for the sanity of customers!"

Product Availability & Pricing

Pros:

• "On a positive note prices are still relatively good compared to other supermarkets."
• "We always park here for the three hours free parking and add in a trip to Ikea."
• "Good selection of products. Very busy in there today (Saturday 12th November)."
• "Amazing prices, truly great value for money."
• "Great choice of food and non food items. Pricing very competitive."
• "They've got almost everything you could need, from clothing for men, women, and children to school uniforms and shoes - all thanks to George Asda."
• "So much choice! It feels like this store has EVERYTHING."

Cons:

• "Food in the restaurant is absolutely disgusting."
• "The Cinnabon restaurant had a long queue... they were out of stock of the chocolate cinnabons and they hadn't got the milkshake either."
• "Breeding ground for COVID, staff and pharmacy not wearing masks correctly."
• "Pricing good, stock availability bad. We always can't get everything we want."
• "Many items were out of stock, even the basic cheese pizza was out of stock."
• "The store items also lack regular Indian/asian groceries which local Morrisons stock."
• "Braggs Apple Cider Vinegar still out of stock this will be 7 weeks now!"

Cleanliness & Maintenance

Pros:

• "It's big and clean, excellent range."
• "The store is clean it's busy but not too busy and the store is always fully stocked."
• "Shelves are fully stocked with an army of staff on hand."

Cons:

• "The restrooms were disgusting. The disabled loos were out of order mostly, with one normal bathroom covered in blood."
• "Yet it took me looking through 4 cubicles before I found one ok to use."
• "Backs of the doors had old marks on them, floors were filthy."
• "Got food at the new food court today, what a shambles. Dirty, litter everywhere, oddly limited menus for each outlet."
• "There is a lack of seating and the bins were almost overflowing."
• "The parking spaces are awful. too narrow spaces and can't even open the door fully to get down from the car."
• "I am always totally disappointed when visiting this asda and the majority of their shelves are half full!"

Staff & Service

Pros:

• "I have had other awesome drivers."
• "Staff could be quicker to move if customers need to get to where they are stacking shelves or perhaps not block an Isle by working opposite each other! Otherwise staff seem friendly and helpful."
• "He was very helpful and polite also very knowledgeable."
• "Staff are friendly and helpful but the women on the scan and shop was so rude today didn’t want to communicate with me when I asked her about my broken trolley."
• "Staff very helpful especially David who mostly collects the trolleys."
• "Steve on vegetable and fruit department is an asset to your store. He is very polite and always has a smile on his face."
• "The staff have been extremely helpful every time I've been to this Ikea."

Cons:

• "So they leave a vulnerable person elderly without any shopping."
• "The female member of staff could not understand what is meant by a black coffee."
• "Went into Bletchley store for some groceries and there were lots of people not wearing masks, thought this was law."
• "The ladies who are supposed to help customers at the self service checkouts cant be bothered and are often very offhand."
• "Not enough staff on tills went to self service till there rubbish as well kept on going wrong."
• "Witness one of the staff members be rude to a disabled person today when they asked them for help, this store gets worse every time I’m in there, the last few months their staff have been in awful moods."
• "What a miserable lot of staff are employed there early morning."