Address: Millington Rd, Hayes, UB3 4AZ, United Kingdom
Phone: +442037701902
Rating: 3.5
based on 180 reviews.
Customer Service
Pros:
"The staff and checkouts are also very friendly and excellent."
"8 of us came into the cafe and we were all surprised by the high level of service by Damien in the cafe."
"Staffs are so friendly, provide assistance with a big smile."
"Damien and Shaun were both very friendly and professional and they really do provide service with a smile."
"Bernard at customer services was very helpful."
"Firstly, security at the door on Tuesday morning was polite and helpful."
"Can I just saw the coffee shop staff I think his name is shaun and the others are absolutely fantastic."
Cons:
"Very rude and bad customer service went to take a package back I brought online because I misplaced the return slip so I took It back to the shop not knowing what to do they was so rude."
"Poor - The staff are unhelpful and generally ignorant both of the stores product ranges or location within the store and often cant speak understandable english."
"Appalling customer service. I waited almost 10 minutes in the queue at the customer service counter."
"Poor customers service. Encountered a very rude lady named Satvinder at the booth for money exchange."
"Then at the self-service till, the staff customer service is very bad."
"Very bad service from the Staff.. I think staff need more training about customer service.. extremely rude behaviour."
"Good selection of products with some good prices, but the rudest ignorant staff iv ever encountered."
Store Layout & Cleanliness
Pros:
"It’s well designed supermarket with good parking and well laid out."
"Great to have a 24hr Asda with Petrol Station now closer to me."
"They have a Halal butcher shop inside, a cafe to chill out, a wide selection of world food items."
"A nice cafe in the corner overlooking the crossroads with an interesting view while taking a break after shopping."
"Parking is huge, well maintained with preferences for people with disability and kids to park in front of entrance."
"Organized, clean, and well stocked."
"Tidy inside, even toilets are acceptable."
Cons:
"What's the story with the ladies toilets??? They've been in an absolutely disgusting state the last two times I've used them."
"Big Asda, but they don't seem to know that there's a pandemic going on..... Could someone tell the manager to watch the news??"
"Everything seemed to be a mess. Couldn't find things that I needed poorly organisation and labels."
"Store looking old and tired, its nice having new anti bacterial handles on trolleys, but how about CLEANING YOUR BASKETS OUT, the amount of mould and bacteria in them is disgusting."
"Popped in to use the cafe and toilets - oh my goodness, the women's toilets are the most disgusting I have ever seen."
"Went there midnight 25th Feb, never again I had to clean the self service scanner because it was so dirty that it wouldn't scan."
"I was so shocked at the state of the toilets. Human waste on the floors, in and around all the toilet cubicles."
Product Availability & Pricing
Pros:
"Good store plenty of products, staff pretty good."
"Wine and drinks selections have got most of the brands in the market with cases at cheaper price."
"Asda own brand items are cheaper than other brands with good quality and I always select them mostly."
"You can usually find what you're looking for, as most times items aren't off-sale."
"The fresh bakery has a choice of breads, cakes and pizzas made to order."
"Best fresh food out of all the major supermarket chains."
"George textile collection for Kids, Women’s and Men’s have got nice variety of quality designs at reasonable cost."