Morrisons Reviews Summary

Cleanliness

Pros:

• "The store, including the toilets were very clean."
• "Great supermarket, clean, tidy and always well stocked."
• "The store is nice an clean. The fresh food is great."
• "We visited the cafe (also clean), and the coffee & cakes were very tasty and reasonably priced."

Cons:

• "Last night 5pm no or low stock on shelves numerous fridges not working chilled aisle was like a swamp numerous fridges leaking."
• "Fridges constantly stop working and there's been a blocked drain next to the fruit section for several days."
• "The cafe gave a very poor service tables dirty cups not washed."

Staff and Service

Pros:

• "Really like Morrisons and always have done..especially the variety of fish and meat counters etc. on entrance."
• "Helpful staff with headset able to direct to location of product required."
• "Regular customers were being wished a Happy New Year by passing staff."
• "I have never been to a supermarket that was so friendly."
• "Staff were attentive, shelves stocked and the ambience was pleasant."
• "All the staff members are very helpful."
• "Fantastic staff. Very helpful and polite."

Cons:

• "Very few staff available especially if paying at the till."
• "Only two service tills open. Two queues of shoppers leading from said tills to back of store."
• "The most inept staff ever."
• "Only 2 staff on tills and one on self checkouts covering 2 depts."
• "The staff are rude and lazy."
• "The staff were no help at all."
• "Absolutely shocking staff. Rude, obnoxious security staff who bully children!"

Store Layout and Accessibility

Pros:

• "This supermarket is massive the best one in the Morrisons supermarket chain I have visited."
• "Visited 19/09/2021, parking available both underground and above."
• "The aisles are wide, the shop is accessible and can be navigated quite easily."

Cons:

• "The middle bit is odd and you're forced to walk around more for the necessities, especially when disabled."
• "Car park bad layout and very dangerous."
• "The silly winding roads to them and the garages with drivers fighting to get out."
• "Going downhill since been changed no lockers where you could put trolleys anymore."
• "They close the doors at the main entrance one hour early."
• "Good local supermarket.....however they are always way too keen on locking the front doors and lower doors way too early."
• "Ever since they changed the layout of the store, it has gotten a little bit difficult to find things."

Product Availability and Pricing

Pros:

• "Big store...great variety..."
• "Large Morrisons with the usual wide range of products."
• "Always impressed with the wide range of foods and drinks, and it's one of the few Supermarkets that still has a salad bar."
• "A great selection of essentials and luxuries, with lots of changing seasonal items too."
• "Lots of quality produce, Home, electrical and clothes too."
• "A large shop with a great variety of produce."
• "All the produce is always nice and fresh and it's relatively easy to find what you're looking for."

Cons:

• "Many lines go out of stock."
• "Lately, this store hasn't been great. Whenever I go in the freezers are leaking, the selection seems to have gone down and I've found it a bit expensive."
• "Somehow though can not help but feel its now pricier than ever and the food choices and quality less than what I've been used to or would expect."
• "Produce is often mouldy within a day or two of purchase."
• "Very often they are out of stock of the basics instore."
• "There isn't a big selection of food items here."
• "There's absolutely nothing on the shelves."

Customer Experience

Pros:

• "We especially like the addition of the party area, that supplies balloons, banners, ribbons, helium balloons, cakes and now catering ideas as well."
• "Love the new changes. The party section and clothes sections are great new additions."
• "Thanks so much, the way you handled the situation was greatly appreciated."
• "The cafe is great, good social distancing measures in place, good food, fantastic prices."
• "However a was sorted and the wait was not too long...and we got what we needed."
• "The food in the cafe was super delicious, the service was excellent."
• "Had a decent chicken curry in the cafe. Not a bad cappuccino. Reasonably priced."

Cons:

• "Shop is ok but cafe is a shambles. No cups no spoons despite 3 people asking."
• "Stressful shop this morning. Queuing system for checkouts has been abandoned."
• "They charged me full price for discounted items."
• "The security staff are rude, as a disabled person exempt from wearing a mask I was told I was disgusting, spreading germs causing people to die."
• "Half the time I try and pay for alcohol on the self service check outs there is no one there."
• "The cafe inside needs a serious revamp, food came out cold and the quality was shocking."
• "Cafe is poor. No permanent member of staff on the till stood there for 12 minutes before someone appeared."