Morrisons Reviews Summary

Coffee Quality

Pros:

• "The coffee was smooth and rich and wasn't burnt like most coffee shops these days."
• "The breakfast came out in 3 minutes freshly cooked and hot!"
• "The toasted sandwich I received today was so yummy in my tummy and well worth the amount I spent on it."

Cons:

• "Coffee was cold, toasted tea cake was rubbish, and like rubber, cafe needs a good clean."
• "Food was cold and unappetizing, we both left half of it."
• "Food came out cold, cut into fish and loads of grease and mush fell out."
• "Breakfast served warmish but ingredients OK."

Store Cleanliness

Pros:

• "The café is pleasant, clean and well served."
• "The store, in general, has been upgraded and set out well in recent years."
• "It looks and feels clean, fresh, well maintained, and looked after."

Cons:

• "Entry to store had a very strong smell of stale cigarette smoke."
• "The cafe was dirty, tables hadn't been wiped cups dirty, generally grubby."
• "Cafe was quite messy, food debris on floor and chairs, trays everywhere, bins full."
• "The coffee shop wasn't clean at all. The cups were all stained and the whole place was unclean and very disorganised."

Customer Service

Pros:

• "Has a good self-service and order system, and the staff are keen."
• "A huge big Thank you to all the staff at Morrisons Wellingborough this morning... Very well organised.... friendly faces and very helpful during this unprecedented time... Well done all had a unstressful shop this morning 👍👍👍"
• "Used garage at this Wellingborough Morrisons... Staff friendly and helpful."
• "Staff were friendly and helpful."

Cons:

• "3 times I been in there and been treated poorly by the staff due to being with my disabled friend."
• "Most of the staff are extremely rude as if they are doing you a favour serving you."
• "The staff member on that counter did not appear to be overly pleased to be there."
• "The staff behind the hot food counter during the weekdays is extremely slow and rude."

Product Availability

Pros:

• "Large Morrisons branch. Very good for fresh meat and particularly fish."
• "Easy to park, plenty of stock available, some prices are good."
• "Great supermarket for fresh produce. Lots of choice and shelves well stocked."

Cons:

• "Shelves were empty."
• "The actual store is now terrible, poorly stocked, less choice and bad quality."
• "The store today was a disgrace the shelves looked like an hurricane had gone through it."
• "Too many empty shelves frankly, together with the poor state of the fruit and veg."

Pricing and Value

Pros:

• "Cheap and affordable products."
• "Great on prices and quality."
• "Cafe very reasonably priced and tasty meal options."

Cons:

• "The mis-pricing of goods on the shelves (ALWAYS dearer at the checkout) is getting to be so frequent."
• "Getting more expensive every week, not by cost of inflation either."
• "Prices 20% higher than in the summer."
• "Every time I find something I like, it goes up in price or they stop selling it."

Facilities and Accessibility

Pros:

• "Self check outs are available so that you don't need to wait for a long period."
• "First Time Click N Collect User... I Only had to wait 10 minutes, had 3 substitution items, all very good, with items picked with good use by dates."
• "Free parking Free cash withdraws."
• "Convenient surface and underground parking."

Cons:

• "Parking can be a problem if you have disabilities."
• "My biggest issue was that most of the disabled spaces were out of use by building materials/site cabins in the spots being fenced off with no other spaces being allocated."
• "The gates that are designed to prevent exit from the self-service checkout area without completing a transaction are unreliable."
• "Not 1 member of staff around to report this to. A bloody joke."