Address: 3-5 Crouch End Hill, London, N8 8DH, United Kingdom
Phone: +442084324343
Rating: 4.9
based on 178 reviews.
Agent Performance
Pros:
"She was super helpful and friendly."
"Mirvana is an exceptionally hardworking and understanding agent."
"Amie at Foxtons Crouch End is amazing. She did a superb job of getting my flat rented."
"Mercedes and Tom make a great Sales team. They were friendly, efficient and responsive to deal with."
"Mirvana was super helpful with arranging us to be able to rent the property. The application process was quick and easy to use."
"The best and the most professional agent I have ever dealt with."
"She has gone above and beyond to help me secure a place in London."
Cons:
"DONT sell your property with them if this is how they treat buyers."
"Cracks on the walls, and they were visibly dirty when we moved in."
"Avoid - at all costs!"
"Property shots taken with wide angled lenses."
"ALL MY emails were ignored."
"Awful service. From both a tenant and prospective buyer, constant daily phone calls about properties that fall outside of your requirements."
"NO apology at all from the girl that booked it and no explanation at all why they didn’t respond for days."
Customer Service
Pros:
"The staff are really friendly, committed and extremely helpful."
"I am more than happy with the services of this agency (Crouch End office)!"
"Natalie of Foxtons Crouch End was the most helpful and attentive letting agent I have ever come across."
"I was contacted next working day by Julide, who was friendly and helpful and got the ball rolling quickly."
"Great experience at this estate agents. Particularly Jaber from the Crouch End office was great - diligent and personable."
"Went to the Crouch End office with my boyfriend, have to say that customer service wise was exceptional."
"Thomas spent the time to prepare for our viewing, actively listened to our feedback and made a rare effort to understand what our requirements were in detail."
Cons:
"Foxtons has done nothing to help us in that time to earn their fee of 10%+ of annual rent."
"Our experience with Foxtons was marred by their failure to address critical issues, unresponsiveness, lack of fundamental documentation."
"I strongly urge prospective tenants and landlords to exercise extreme caution when considering Foxtons as their property management agency."
"Unfortunately, our experience with Foxtons has been the most disappointing and frustrating of all."
"As a result, we will never rent a property through Foxtons in the future. When we're finally on the property ladder, we will not use Foxtons in anyway."
"Foxtons/Landlord ignored our requests, dismissing the problem as merely aesthetic and insisting that we could live with it."
"Frustrated by Foxtons' lack of response to these basic issues, we took matters into our own hands."
Professionalism and Efficiency
Pros:
"Foxtons Crouch End Estate Agents is an incredibly professional, responsive, and reliable service."
"He provided amazing support, clear and transparent information."
"Elettra who is amazing at what she does and making sure I find properties which fit the criteria I am looking for."
"I've recently dealt with Mirvana at Foxton's and she has been absolutely amazing. From the professionalism, to being organized - on the ball - to really being there wanting to help and find you a new home."
"Mirvana has been absolutely incredible in how quickly she was able to turn around our short term let."
"Julide kept us up to date with all needed information, squeezed us in for a viewing on the same day & made a usually stressful situation of flat searching as thorough, professional & relaxing as possible."
"Lovely service at Foxtons crouch end."
Cons:
"A significant rusty hole on the edge of the bathtub, a clear result of water damage."
"This situation has caused us a lot of anxiety and impacted our mental health."
"On the tenant front we repeatedly receive requests to hold a viewing with under 24 hours notice - which is illegal."
"I have experienced a very aggressive approach from the Foxtons accounts team, ignoring my emails, issuing invoices for commission which is not yet due and threatening legal action."
"Foxtons sent us a claim for £1,500 via ZERO DEPOSIT, based on a check-out report that was astoundingly inaccurate."
"Foxtons was eager to sign us on the lease, but completely unresponsive and unhelpful when we moved into the property."
"The property had a strong odor of cigarettes and other unpleasant smells when we moved in."