Address: Unit 1b, Winterhill Retail Park, Milton Keynes MK6 1AJ, United Kingdom
Phone: +441908732029
Rating: 4.0
based on 88 reviews.
Sales Experience
Pros:
"I went to Dreams first... so I left and went to Bensons and after 2 mins ALI approached me he had top class customer service 10/10."
"The assistant was caring, knowledgeable and made the purchase very simple."
"The shop staff are great at selling beds."
"They're all very knowledgable and go the extra mile to make sure everyone feels welcome."
"Sales was pretty good as salesperson remembered me from previous visit."
"Salespeople were very friendly, but respectfully left us alone when we said we were only browsing."
"The salesperson Ali was very patient and honest to answer our queries."
Cons:
"Very good at Sales and terrible at after sales customer service, constantly chasing ordered a wardrobe came with wrong colour doors."
"The manager wouldn’t honour the advertised price insisting the sales assistant used her family discount."
"Great at trying to get you to spend your money but once done Benson for Beds couldn't care less."
"Decided on a mattress in store but the price when purchasing was different than advertised."
"I am quite dissatisfied with the sales people."
"However, he seemed keen to steer me away from these to higher priced options and at one point suggested a mattress at more than double my budget."
"The reviews speak for themselves. Stay clear of this company and this store."
Delivery Service
Pros:
"The delivery guys were very kind, polite and efficient."
"On delivery, the product was well packaged and placed in the correct room."
"Called before hand and delivered in timeframe offered."
"Delivery was made on preferred date and was excellent."
"The two delivery people were friendly and polite but were rushing."
"The younger person removed his trainers completely to which I was happy."
"Around end of February we were contacted by Benson for beds to say the bed was in STOCK."
Cons:
"Was promised a 2 hour window the day before delivery, this was not given."
"The delivery truck arrived with half the goods. Nobody answers calls."
"Absolutely disgusted with the aftersales and delivery."
"Hidden excessive delivery costs and they would not even assemble it for the amount they were asking for."
"The distribution department are awful. Keep promising a delivery date then cancelling the last minute three times."
"Our delivery has been delayed twice and we were only notified on the day."
"Inaccurate delivery estimate at the point of sale which resulted in us waiting a lot longer for our bed than expected (10 weeks wait)."
Product Quality
Pros:
"Everything was on point. The store's layout and ambiance were inviting."
"Bensons for Beds offer a good range of beds and mattresses and the store is well presented."
"Everything looked luxurious, which is fantastic for anybody who wants to buy a good quality bed."
"Goods perfectly wrapped and excellent condition."
"Nice place to explore comfy bedding."
"A bed and furniture shop with a great variety of contemporary and good quality items to choose from."
"I found the beds and mattresses in store were a lot higher in quality than all the other furniture shops in the retail park."
Cons:
"We purchase the bed in Feb which it cost us £1k in total, but the brackets that hold the matters is broke 2 months later."
"Bed finally arrived damaged and the instructions were incredibly poor and seemed outdated."
"After paying almost two thousand pounds and the damage they caused I am extremely upset."
"The headboard on both beds is fitted wrong - too low down which means the mattress does not fit under it causing the mattress to hang approximately 2 inches off the base of the bed."
"Sadly delivery and quality of beds and organisation is a real let down, they don’t care about the service they deliver after the sale."
"The mattress feels nothing like the one we tried in shop."
"We were unimpressed by the drop in quality of the workmanship and materials when compared to the original."
Customer Service
Pros:
"We entered the shop mid January 2020 we were looked after brilliantly throughout the order process."
"The staff was friendly and knowledgeable who took the time to explain varying mattresses."
"While Ali at the Milton Keynes branch was very helpful and efficient in sorting out our replacement."
"Staff in the MK store are really helpful and professional."
"The lady that works there is lovely felt like I had known her all my life... would highly recommend Bensons for beds."
"The staff where very nice and really friendly... wasn't pushy at all to buy anything but helpful if you needed assistance."
"In store staff: very friendly, professional and helpful."
Cons:
"Some of the worst customer service I received from an organisation leading to the cancellation of the order."
"Not worth your time or money."
"Most frustrating company I have ever dealt with."
"You'll get through to customer service after a 90minute wait, if you're lucky."
"Worst service I have ever faced in my life. Don't go for them, they never deliver order on time."
"The gentleman I spoke to Hazam Shahid was very poor with customer services wanted to talk over you when trying to explain the issues."
"Even asking for compensation was told £100 and that's it, have now gone to furniture ombudsman don't use these guys they don't know what after sales customer service care is."