"The customer service i had received on my visits was brilliant and very customer friendly."
"Staff members were very professional and helpful, particularly Kurt Hopkins and Jamie Foley."
"The service is above and beyond expectancy."
"Customer care team attentive and Adrienne had a great sense if humour and put us at relaxed."
"Fantastic experience throughout."
"Excellent customer service from Matthew at Motorpoint Newport today."
"Very friendly and professional staff."
Cons:
"Pushy sales man who fudged the numbers without telling me."
"Alright if you want a car with no information and not been looked after. Staff are absolutely useless."
"During the messy purchasing experience the salesman wondered off and had us sitting there like lemons wondering where he had gone."
"The salesperson was hopeless and clueless."
"The way he spoke, and his manner to his customers was so bad."
"Very bad customer service. I just bought a BMW 3 Series and I just tried to confirm collection time and salesmen was absolutely unprofessional he forced me to come on exact time otherwise you won’t get the car."
"The staff at this point were rude and unhelpful and made things so difficult for her it drove her to physical tears."
Purchasing Experience
Pros:
"Our first visit to this site was a very good experience."
"We were both very impressed with the organisation and the pleasant way that the whole process was conducted."
"Handover was smooth and a great experience."
"A very slick operation, not under any pressure, straight talking and good products."
"Would recommend Motorpoint Car Arena for great service."
"Really impressed by quality of stock and the overall buying experience, from initial greeting on arrival to handover of new car."
"This has to be the best experience I have ever had buying a car, used or new."
Cons:
"The only downside was the paperwork and processing at the end took ages."
"I went to buy a vw caravelle for £38k, on initial viewing I was told it had at least 2 keys and the sat nav disc, great, a week later I go to pick the van up and I end up being told by Matthew the sales manager that they didn’t advertise the van with sat nav."
"Having been built up to drive away today, I am bitterly disappointed."
"Basically sold a car with a manufacturer warranty that I can't claim on."
"It took over 6 hours to complete all the paperwork, despite being told over the phone the previous day that it should take no more than an hour... very poor service."
"Absolutely shocking service from Motorpoint Newport!!! They sold me a CRASH DAMAGED VEHICLE and when I contacted them to report the problem, I was met with a wall of silence."
"In summary, I will never buy from Motorpoint again, the customer experience was a complete shambles."
Value and Quality
Pros:
"We searched all of Autotrader and their cars were the best value for our money."
"Cars are well priced vs market, but this reflects the quality of car you’re buying."
"The price of the car was very fair and in showroom condition."
"I bought a 2022 Renault zoe with 3000 miles for a bargain price compared to my local dealer."
"Wide selection of low mileage cars."
"Their cars are competitively priced and my experience demonstrated that the customer service was equal to if not better than the prestige dealerships."
"I have a car that is six months younger and £1200 cheaper that was on offer from my local BMW dealer."
Cons:
"Serviced by motorpoint mean that the car is never serviced & there will be original parts regardless how many stamps in the book."
"The cars interior and exterior were not cleaned at all."
"I've bought a few cars from motorpoint due to price what let's them down is they pay people to wash all cars with sand paper every car on sale is in a very poor state."
"Car supplied with very dangerous tyre Which had been dangerously repaired very close to the wall of the tyre."
"Within 10 days of purchasing the car I had to replace all 4 tyres due to severe cracks... I had to fork out an extra £660 for something motorpoint should have picked up in the full service they carried out the day before."
"This will be the last car we buy from Motorpoint. Make sure when you buy your car you check the bodywork thoroughly."
"The car was everything I wanted but had an issue that has left a slightly bitter taste."
Aftercare and Warranty
Pros:
"After sales are superb."
"Amazing service before during and after care."
"Excellent customer service throughout the whole purchase, couldn’t do enough to make sure the whole process was stress free."
"Received excellent service from all the staff at Motor point with no pressure from anyone at any point."
"Excellent customer service by Sam today sorting out a new car for my partner."
"All staff very friendly. Good knowledge and advice but not pushy."
"Excellent service provided by Susan, made the whole process of buying car which can be stressful, really straightforward."
Cons:
"I purchased a motorpoint warranty, which of course won't pay out. The warranty is provided by Defend Insurance Group based in Prague, who it appears have plenty of fake 5 star reviews if you read them."
"Do not buy a car from this place all you get is a car bought at an auction and then sold on to you at a profit which may or may not have the remainder of the manufacturer warranty voided."
"Lesson learnt, don't purchase from car supermarkets who will be quick enough to take your money but no aftercare."
"Aftercare is poor and when something goes wrong your on your own."
"Not very happy with the after sales service that’s provided."
"The car I bought, was sold to me with a full service history. However MotorPoint didn’t have the paperwork on hand to prove this, 4 months later I have only just been sent the service history, after chasing them a few times."
"Overall the vehicle is great, but we were let down on the delivery of our secondhand vehicle."