Sueno Beds Reviews Summary

Product Quality

Pros:

• "The headboard and blanket box that we ordered are fabulous quality and super stylish."
• "An excellent quality headboard from Sueno and great service."
• "The overall build quality is excellent and the bed feels really solid with a solid mechanism."
• "The bed is excellent quality and the mattress is so comfortable."
• "Quality of the bed is great and upholstery is beautifully stretched with not a single wrinkle."
• "The products are quality, well made, and expertly delivered."
• "The bed itself is beautifully made and fantastic quality."

Cons:

• "The bottom rivets popped out, staples not fully in (loose) the frame the mattress sits on was made from cheap pine!"
• "Within the first year one of the hinges for the ottoman has come loose resulting in the base of the bed coming up and down out of line."
• "No nails no screws just staples, put together rapidly. Barely any mattress support, just a central bar then hardboard across the top. It all sagged within months."
• "3 out of 4 beds ordered broke within one year."

Customer Service

Pros:

• "Special thanks to Tracey in customer service whose help and coordination in delivery of my order was outstanding."
• "I was very impressed with the customer service I received from Sueno Beds when requesting samples, placing the order and arranging delivery."
• "Everyone who I have spoken to has been friendly and so helpful, customer service excellent."
• "Brilliant customer service, delivery and installation."
• "Fantastic customer service from the begin to end."
• "I have received the most outstanding customer service ever."
• "The customer service Johnny and his team provided was first class and second to none!"

Cons:

• "So far my experience hasn’t been great at all so I would not want anyone else feeling like this. Probably best not to order from this company and take your business elsewhere."
• "I definitely do not recommend this retailer!"
• "Absolutely disgusting company stay away!!! Complete bullying behaviour towards customers."
• "Customer after sales service is appalling! No response to my emails, had to withhold my number to get a call answered."
• "I had a terrible experience with this company... Surprised at their unprofessional attitude and lack of capability to address customers concerns."
• "The only luxury I have experienced is the quality of the website, the product and service themselves are very questionable."
• "The only criticism I have of Sueno is that they're not great at replying to emails."

Delivery & Assembly

Pros:

• "The delivery was on time the delivery crew were great thanks Adil and Fati. Tidy and took all the packaging."
• "Even with the current COV-ID I had the bed assembled by the staff who worn PPE."
• "The delivery guys were really lovely, polite and came in with masks on, so covid safe."
• "The delivery team of Adeel & Arfat were so polite and did a great job getting everything up what proved to be an awkward staircase."
• "Delivery was very fast and delivered with care."
• "The delivery and build people were great, even took their shoes off without being asked."
• "The delivery team built the bed and took away all the packaging and were friendly and efficient."

Cons:

• "Would never recommend anyone to this company."
• "Despite Sueno being in receipt of the bed... the company is still refusing to refund us."
• "I ordered this bed and paid a premium to do so on 16/8 with the promise of a 5-7 day delivery. It’s now 10 days since then... they’ve failed to call me back to deliver this week."
• "One day before the delivery they called me and said the fabric of my bed is not available."
• "Avoid - A very corrupt company."
• "The only issue we had was with delivery, the delivery guy was completely lost and in a town 12 miles away so we spent an hour on the phone giving him instructions."