Regent Street Clinic Nottingham Reviews Summary

Staff Professionalism and Friendliness

Pros:

• "Vali was very friendly and made me feel at ease while receiving my vaccinations."
• "Really wonderful service from Dr Vali. Easygoing atmosphere. No rush."
• "Dr Bobby is the best I've ever come across, very helpful and gets straight to the problem."
• "Have known Dr Bobby for years and he’s always given exceptional service to me and my family."
• "The doctor who saw me was lovely. Very helpful and very quick with the vaccinations which was great as I'm terrible with needles."
• "Dr. Bobby is great and gave me a lot of useful advice and recommendations."
• "Dr Bobby always greets you with a smile and instantly puts you at ease."

Cons:

• "I then phoned the main office to say she was rude and that lady was also rude. Never got an apology at all so cancelled and re booked so where else."
• "The woman didn’t provide adequate information on what I was receiving, she was very curt and rushed so there was a lot of pressure into agreeing even though I didn’t want these vaccinations to begin with!!"
• "Had booked a hayfever injection and phone to ask advise about price with regard to weight. Lady on phone rude."
• "Awful woman did my vaccines in Room 7. Tried fearmongering as a tactic to sell me more vaccines than I actually need."
• "The girls at reception aren't welcoming at all and they tend to charge your credit card without explaining any costs!"
• "Went private due to being unhappy with my own GP and wanted second opinion. The doctor was arrogant and rude."
• "I always feel bad having to ask the reception any questions because they always make me feel like I'm disturbing them."

Service Efficiency and Booking System

Pros:

• "The appointment booking system was easy to navigate through."
• "The service is always excellent with friendly, efficient staff."
• "I needed a same day appointment and they were able to provide that at a time that was suitable for me."
• "Was also able to get a same day appointment within 15 minutes of calling too."
• "I was seen to very quickly and the whole appointment was done in less than 15 minutes."
• "Visited the Regent street clinic recently and was pleasantly surprised with how quickly I was able to get an appointment."
• "I was able to get a last minute appointment and Dr. Bobby was very helpful, reassuring and talented!"

Cons:

• "We were seen just after 0900, over 30 minutes late and making us late for work."
• "Third time I've been here and second time waiting over 45mins."
• "Having booked 'the first appointment available' for all three of my vaccinations, my waiting times were 40 minutes, 25 minutes and 45 minutes respectively."
• "Booked travel vaccination appointment for 8.15am, was still waiting to be seen at 8.45."
• "We were kept waiting for 45 minutes with no updates and no apology."
• "The one downside was I had to wait an hour over my appointment time."
• "We were finally seen at 1930, an hour and a half after our appointment was booked for."

Cost and Transparency

Pros:

• "This clinic was a fab way to access travel vaccinations at decent prices with a free consultation included."
• "The list of vaccinations I needed were more than I expected and cost a fair amount, but I don't know how these prices compare to industry standard."
• "The prices are great and they only recommend treatment that is in my best interest."
• "I chose to go here as it was about £40 cheaper than getting the same injections at my NHS GP."
• "Attended the travel clinic and was pleasantly surprised that the prices were cheaper than the local GP and they knew exactly what I needed and had the vaccines in stock so the whole experience was smooth and efficient."
• "Although his services are offered through private healthcare, I must attest that the price charged is well worth it for the quality of healthcare provided."
• "Good value for money, friendly staff and always get in when I need."

Cons:

• "Fraud. Avoid at all costs. Went there because my NHS GP gave me an appointment that's far in the future. I thought I will only pay £90. However, they charged me for extra things that I did not need."
• "Astronomical cost, don’t go unless you want to be ripped off!!!"
• "Too expensive for the poor service provided, much happier from other private GPs - recommend you go somewhere else."
• "For the next two weeks my hay-fever was cured, after that it’s like I never had it done. Don’t get this jab, it’s a complete waste of £150, disgusting how they charge people for this fake cure!"
• "They also tried to charge me for the full course of both vaccines that I had, when I only needed the first one."
• "Booked an appointment and was quoted 250 GBP for cortisone injections (1 per knee). Upon arrival I was told it would cost 1000 GBP."
• "Went to have the hay fever injection, but they don't tell you until you're there that if you're over 80kgs you will be getting a double dose, which means double the price."

Overall Experience and Satisfaction

Pros:

• "I attended the Nottingham clinic today 25th Aug and as alway I am delighted with Vali her compassion and positive attitude is remarkable."
• "I've been a patient for nearly 4 years and the service I receive never fails to amaze me."
• "I am writing to express my sincere gratitude and appreciation for the exceptional healthcare services provided by Dr. Bobby and his team."
• "Regent Clinic in Nottingham is a well-organized and convenient healthcare facility."
• "I would recommend this clinic to anyone looking for last minute vaccinations. Keep up the great work!"
• "I would highly recommend the clinic and their services."
• "I would highly recommend visiting Regent Street Clinic."

Cons:

• "I only highly recommend this clinic to people who enjoy flushing hundreds of pounds down the toilet!"
• "Absolutely terrible, I wish I could review this clinic a zero star but it is not possible."
• "Terrible experience with Regent Street Clinic Nottingham."
• "Regrettably as it stands it looks most likely that my friends and I will be going elsewhere next year."
• "This is a money grabbing service, with no real proper care nor direction."
• "Terrible experience here, avoid at all costs!!! Every time I go here I end up 'needing' some sort of treatment or swab to detect what I have and end up paying £200-£300."
• "Poor aftercare / customer service."