"Its vast terminals can be overwhelming, but efficient signage helps navigate."
"Easy access, plenty of space in security and a generally easy airport to navigate around."
"Good motorway links arrived at peak and not too much traffic but then this all depends on other road users not getting it wrong!"
"Additionally, there is a subway that travels to and from downtown London, which can be a cost-effective option for those traveling without large amounts of luggage."
"The signs are very clear from terminal two to underground (subway) station."
Cons:
"I wish there were more information booths for international travelers along with how to request assistance with wheelchair transportation to the terminals."
"It was definitely a longer extensive process to get through terminal trains, security, waiting for elevators, bathrooms, etc."
"The departure section seems small for an international airport. The lifts mean you have to wait for ages quite often..the stairs are a little hidden."
"£5 drop off charge that can only be paid online caught me out so cost me £40. Better off using the short stay."
Security and Check-In
Pros:
"Flew with BA from T5. Easy drop off, £5 charge for the person who dropped me off, easy to pay online. Straight into arrivals and to security, well laid out."
"The security processes are rigorous yet swift, emphasizing passenger safety without compromising on speed."
"The new terminal 5 north-side fasttrack route through bag drop, security, and into the lounge is a radical improvement."
Cons:
"Security: I had to be deeply padded down due to my two knee replacements, wait in line with 4 to 5 people as security went through their bags for liquids (standing about addl 20min)."
"I didn't understand the clear bag policy for liquids. They had me remove all of them from my luggage that were in my thicker Ziploc bags to their thin clear bags which was highly impractical."
"The check bag station wasn't clear how to attach the printed luggage tag & the guy managing it was rather grumpy after telling people to 'put the red dots together'."
"Maybe it's just me but for a large airport, this one isn't very efficient. Only 2 out of 10 security kiosks open leading to artificial line ups."
Amenities and Facilities
Pros:
"Great selection of retail and restaurants to choose from, we flew Virgin Upper Class and had a separate check in, security and lounge but overall the airport was easy."
"It is a very extensive airport. It has a very diverse group of shops and it was nicely decorated for the holidays and the people were pretty nice."
"Heathrow is one of the world’s busiest airports. Huge airport with five terminals. Neat and clean and have force of staff who are very helpful."
"The range of amenities is impressive, offering everything from duty-free shopping to diverse dining options."
Cons:
"Had enough of Heathrow. Will go from Amsterdam or Dublin to avoid the mess that Heathrow has unfortunately become."
"Few of the departure gates don't have washroom facilities nearby and one has to walk back a considerable distance to attend to the nature's call."
"Terminal 5 is quite spacious and well laid out. However, it is wasted on British Airways, and they should have their exclusivity of this terminal revoked."
"İ was at terminal 4. Even though it's newer it's not as good as terminal 3 facilities. No where you can sit. Clean but simple."