Address: Unit 1a, Central Retail Park, Oldham Rd, Rochdale OL11 1DZ, United Kingdom
Rating: 4.2
based on 187 reviews.
Customer Service
Pros:
"All the staff were helpful knowledgeable and polite."
"The staff are always helpful and courteous and appear really happy to work for Halfords."
"A big thanks to Neil for helping me when i went to Halfords in Rochdale to purchase a bike for my son."
"Thank you to both men at Halfords. One who knew my number plate and the other who fitted the light."
"Everyone there was super polite and helpful."
"I would hugely recommend this store the staff there can not do enough they are very helpful and polite and helped me with all I asked and I will be going to this store more for any biking items or problems I need."
"The staff were extremely helpful and very knowledgeable regarding the options available. Excellent customer service!"
Cons:
"After having my bike in for 10 days for a fairly simple repair and 5 calls to them for updates, I eventually received a call to say they couldn’t fix it."
"Gave them my bike tire and asked to change inner tube, they said they would call when it's done, I received no call and when I came back they didn't even touch my tire."
"We went to buy a bike for my son, the customer service was shocking on the bike department a fella with longish hair made you lose your sale, he was not interested at all."
"The only thing I’m just not satisfied is the service over the phone."
"Not. Happy at all, ordered number plates, paid on the website went to pick them up only then to be told they had no rear plates."
"Ordered a new battery for my motorbike on the 29th of December 2021 payed in full for it that day still not received any emails or texts to say its in store."
"They had my bike in for nearly 7weeks, no updates whatsoever they dont answer the phones so I had to go online and ask them to ring me.finally got the bike back and it's gone back into error mode... Off we go back to halfords.... This place is a shambles...."
Product Quality
Pros:
"Halfords had a couple in stock at a really good price. The riveter was a great purchase great quality."
"Ordered a replacement wiper blade online, received a text within 10 x minutes to say ready for collection."
"Price is reasonable too."
"Quality service as usual from this store. Nick the bike tech... this guy knows his stuff."
"Went to get a bike and bought a high quality one for really cheap."
"Great service bought a bike mid week. There was a problem with it so brought it back offered to fix it there and then took less than 30mins to fix."
"Product itself, is fine."
Cons:
"I bought a Tom tom navigator and the staff made a mistake giving me the wrong model."
"I went to the Rochdale store to buy a pair of replacement number plates for my car and was told that the machine was out of order and had been so for two months. I was told they had no idea when they could supply number plates so not impressed unfortunately."
"Bought an ebike just over 2 years ago. It was appalling and fell apart."
"Absolutely useless, need training, took a car for a brake light change on the other stopped working, they said electrical fault."
"The technician probably felt that the stoplight bulb was such a great hustle to replace and so she said that the lights were LED and therefore I had to replace the whole right rear light unit."
"The bike was not quality assured or checked. The work was faulty."
"We discovered that the brakes had not been fitted correctly and one of them was actually broken presumably by a tool used by whoever assembled it."
Staff Attitude
Pros:
"I never leave reviews on stuff but he was legitimately so nice it would seem rude to not leave a review."
"Just had a stop start car battery fitted to my merc Benz e class, expertly fitted by Halfords informative staff."
"Very helpful cahier looked up available batteries and offered to carry heavy battery from back of store to till."
"Went today for a rear light changing, really helpful friendly staff, lady had a struggle getting my light out and the weather was awful, I told her to leave it but she carried on in the pouring rain to do it for me, great service."
"Halfords staffs are actually friendly and very helpful, they take their time to check your car with friendly Talks even they are about to close and they don't rush."
"I was helped by Halfords Team member Fazeel. He took the time to make some adjustments on the bike as I felt it was too big for my son and he put me at ease."
"Would recommend. Well done Halfords."
Cons:
"Do not buy a bike from hear, if you do make sure you build it yourself as they clearly don't know how and if you bring it back for repairs due to them not building it correctly or noticing the bike been built wrong, it be you who is at blame and you who has to pay."
"Terrible experience from start to finish."
"This branch's staff were deeply disinterested in my tyre problem."
"Not happy with the service. Feel like I am being railroaded to have work done that may not even be necessary."
"Shop was a bit shabby and disorganised."
"Very very bad experience lack of knowledge about items they sell. No organisation between staff. No help. This shop needs a new management and people working there need a training so they have some idea what they doing."
"The manager was surprisingly very unhelpful, made me feel that he is doing me a favour and in fact I found him rude."
Repair and Service
Pros:
"Just had a stop start car battery fitted to my merc Benz e class, expertly fitted by Halfords informative staff."
"Needed a lot of work doing to my car and Halfords did a perfect job with it."
"Both headlights replaced for my new car by a lady named Mev. Very friendly, great service."
"bike was ready at time stated. Technician adjusted saddle height so i could have a test run in the carpark."
"You cannot really appreciate good customer service until something goes wrong and you have a problem, the duty manager on the day was named Lee, who took charge of the situation and turned round what could of been bad customer service into great customer service."
"The garage was able to offer same day assessment and next day repairs to my car, which was perfect for my schedule."
"Friendly, knowledgeable staff who resolved the issue promptly and with a minimum of fuss at a great price."
Cons:
"After having my bike in for 10 days for a fairly simple repair and 5 calls to them for updates, I eventually received a call to say they couldn’t fix it."
"Had my service here. The next day my engine light was on."
"They had my bike in for nearly 7weeks, no updates whatsoever they dont answer the phones so I had to go online and ask them to ring me.finally got the bike back and it's gone back into error mode... Off we go back to halfords.... This place is a shambles...."
"Absolutely rubbish. Payed for my breaks to be done on my bike. Got the bike back and they were only slightly better and not fully working."
"A week later they have burnt out my battery, worn the back brakes that didn't need replacing down to nothing."
"They overfilled my car with oil and the manager kept arguing that it's the sensor's fault."
"I paid £210 for a service and when taking to another garage for a check only 2 months later they advised me that the cheapest materials were used - in a bmw…"
Availability and Stock
Pros:
"Halfords had a couple in stock at a really good price. The riveter was a great purchase great quality."
"Ordered a replacement wiper blade online, received a text within 10 x minutes to say ready for collection."