Rancho Steak House Reviews Summary

Food Quality

Pros:

• "The ribs were very good, fell away from the bone, and cooked nicely."
• "The food was gorgeous."
• "The tenderloin was amazing!"
• "Saving grace for my wife was her steak which was well cooked and very tasty."
• "Always a great main meal!"
• "The steaks were cooked beautifully as were all of the accompanying dishes."
• "The steak was honestly amazing. Perfect cut, cooked well and marinaded beautifully."

Cons:

• "Food was ok..ish but pricey for heated junk essentially."
• "The onion rings we had as starters was dripping in oil."
• "Every dish was very poor quality."
• "The burger was so dry and all the food was cold."
• "If you're a fan of American style ribs then you'll be in for a shock. They're under seasoned, dry and often charred."
• "The quality of meat was very poor and chewy and the salad was clearly out of a bag."
• "Two of our orders were just overdone completely."

Service

Pros:

• "Service was great and fast and polite."
• "Staff were lovely."
• "Staff (including the chefs) were very welcoming, polite and accommodating."
• "We were greeted with a very friendly smile and cheery manor by a chap who appeared to be the manager or maître d'. The waitresses were also super friendly and attentive throughout our visit."
• "George who was our waiter for the evening went above & beyond to make our evening very enjoyable, he couldn't do enough, he made our evening, we feel that he's a real asset to your company."
• "Staff were very attentive and nothing was too much trouble."
• "The staff were very polite and helpful."

Cons:

• "Staff were disorganised and lacked attention."
• "The waiter was terrible. He spent more time talking to the chef and wandering around."
• "The waiters hadn't a clue what they were doing."
• "We were told 'we'll just be with you in a minute' on several occasions."
• "Called at 17:30 and told by a waitress that my booking wasn’t in place, I asked to speak to the manager, was told he was busy, asked for the manager's name, was told by the same waitress, we are busy and I’m not telling you the manager's name and hung up."
• "Service has dropped a lot post Covid, one of the waiters was in jeans and a polo shirt when everyone else was in black."
• "Absolutely awful service, unable to comment on the food as we were left sitting for an 1hr 20mins and we still hadn't got our starters."

Value

Pros:

• "Price was good for the meal."
• "Very very affordable & the staff were most welcoming."
• "Reasonably priced."
• "Value was good though we noted service is added automatically to the bill."
• "The price is pretty fair too."
• "Food was very good and very well priced."
• "The lunch menu is amazing value for money."

Cons:

• "A lot of money for what it was."
• "We left £82.50 lighter in the wallet which I thought was extortionate."
• "Kids meal very expensive for what it is."
• "Pricey for the size of meals and quality they offer."
• "Definitely not worth the money they are charging."
• "They just need to sort out the house side salad half a cherry tomatoe 2 slices of cucumber and half a slice of red onion is appalling for the price."
• "Sadly not a meal that was worth the money or the visit."

Atmosphere

Pros:

• "Restaurant was clean and well presented."
• "Place was clean well lit and was pleasant in its appearance."
• "Enjoying a lovely meal in calm and inviting atmosphere with excellent service."
• "Although the ambience is great."
• "Rancho Steak House in Poole was a great finish to a lovely day. The atmosphere was great."
• "Great atmosphere will definitely be going again 5× night thank you Rancho."
• "Was greeted by friendly staff and a happy environment."

Cons:

• "Splendid steak, but the owner is more interested with their phone and sat lounging around like its there living room on the phone with customers about."
• "Made worse by the table of four next to us who were swearing and loud, I could barely hear myself talk."
• "No atmosphere the service was very slow."
• "Went on a Thursday night and it was pretty empty so no atmosphere."
• "We were greeted with a pretty empty place."
• "Terrible experience. Although the ambience is great, that's about it."
• "An interesting experience, took a while to get served and receive drinks."