Kwik Fit - Worthing Reviews Summary

Customer Service

Pros:

• "Outstanding service from Simon and the team today - had an unexpected puncture and I needed to get back to Hove quite quickly."
• "Fantastic service here this afternoon. I rocked up and they were clearly very busy but managed to find the time to fix my slow puncture."
• "Front desk/service coordinator very professional and calm under pressure to every caller and visitor."
• "Simon and the team could not have helped me more."
• "The staff were friendly and helpful and within an hour my daughter was back on the road."
• "Thankyou to the team over in Kwik fit Worthing especially Shane Martin who helped from the initial call he got from myself when I was absolutely stuck."
• "Both front of house and mechanic were super helpful and friendly."

Cons:

• "Appalling behaviour which shows no communication between the staff."
• "Tried to request reimbursement however told by centre to call Kwikfit customer services. 0800 number on hold several minutes? Still awaiting reimbursement."
• "Money making. No care for the customer."
• "Not impressed would recommend anywhere else, would not conduct a puncture repair saying I would need a new Tyre."
• "The young guy working on my car was rude and moody from the start."
• "No member of staff apologetic."
• "Customer service don't answer the phone, After an Hour I gave up."

Quality of Work

Pros:

• "They had the tyre changed within 40mins of my arrival and at a competitive price."
• "Other than the delay the tyre fitting and wheel alignment identified was carried out to a good standard."
• "New tyres were brilliant and quickly fitted."
• "I cannot fault Kwik Fit, they did a great job and I was back on the road within a couple of hours."
• "They worked efficiently and to a high standard."
• "The MOT was carried out professionally and to time 'as always'."
• "They did what Halfords couldn't do."

Cons:

• "They also failed to notice the serious fault in the front suspension strut which was fitted last year by them and was still under warranty."
• "Sadly after closer inspection their being so quick resulted in my diamond cut wheels being scratched to f all around where they took the old weights off."
• "I will never use Kwik fit again, the parts they use are sub standard and do not last."
• "Very disappointed that the price of my tyre was £30.00 more expensive than any other local garage."
• "Received a phone call an hour later to tell me all four tyres needed replacing and was quoted a ridiculous price for a full set to be fitted."
• "Had 4 tyres replaced at a huge expense, then when cleaning my car the following weekend notice they had destroyed one of my alloys."
• "They do the job well but they seriously over inflate their prices on parts!!"

Value and Pricing

Pros:

• "Kwikfit honoured the price that I had paid online."
• "Not over priced."
• "Online booking went very well, cheap £29 price for MOT."
• "prices for repairs and M. O. T. are good and cheaper then most garages."

Cons:

• "I am appalled at the difference in cost from your website to actual in-store cost."
• "Would DEF Not use this garage again due to the tyres being way over priced."
• "Cheap is not cheerful. KWIKFIT proved it."
• "More like kwik RIP. Refused to repair a repairable good tyre saying not enough tread and wanted £170 for new tyre."

Professionalism

Pros:

• "It’s a well run and very professional outfit and I’m happy to leave £60k motor any time."
• "The attitude and the professionalism of the manager was a breath of fresh air, a true gentlemen and clearly a man that's strives to deliver for customers."
• "The staff were so professional and down-to-earth."
• "Proffessional experience from the moment I called."

Cons:

• "Then one of the employees stole £20 from my car, when I went inside to ask for it back the same young lad stood up and started shouting abusive language at me."
• "Tried to overcharge me vs their own website pricing, when queried this became difficult and really unhelpful."
• "Very disappointing and feel that I should have gone to a different company."
• "Based on today, and this new managers attitude I shall not be rushing back to use them again."

Convenience

Pros:

• "I hit a pot hole at. 12:05 Saturday afternoon... most place's close at 12:00 on a Saturday and don't open again until Monday."
• "I was able to get a flat tyre sorted out in double quick time."
• "Had a flat tyre, called the Worthing branch to see if there was any availability that day (Saturday) and was able to fit me in for an hour later!!"
• "Saved Christmas!! I was supposed to have an engineer come 23/12 never turned up we were suppose to be travelling back to liverpool! Went in 24/12 Kieran was very helpful got sorted within half an hour."

Cons:

• "Had to wait nearly two hours."
• "Booked an oil and filter change online .for 10.30 I'm sitting here at 12.30 and it's still not done."
• "By the time the MOT was finished I had spent 4 Hours waiting of which 2½ hours were a complete waste of time."
• "Would not recommend unless you are happy to leave vehicle all day."