Formula One Autocentres - Kidderminster Reviews Summary

Customer Service

Pros:

• "Came into formula 1 for a tyre check, spoke to the team at the front desk who were very friendly and helpful with choosing the correct tyres for me."
• "The staff were very polite and informative."
• "Quickly sorted by excellent staff Josh and Paul."
• "Would also like to say a big thanks to the manager for taking the time to explain what checks had been carried out."
• "I have to say that it's about the only time I've ever been in a mechanical workshop where I felt that the guys have been honest and trustworthy."
• "Went to Formula one today for a puncture repair where I was met by Jordan he was very helpful felt like he couldn’t do enough for me."
• "Fantastic place, Jordan and his team are brilliant and assistant manager Dan, you are amazing."

Cons:

• "Very disappointing and I will not be returning."
• "Would not trust this company at any site."
• "I advise anyone thinking of trusting them to go elsewhere."
• "Staff can’t seem to communicate with each other let alone customers."
• "Not very impressed. Staff really didn't seem interested in serving us when we arrived."
• "The so called assistant manager however was abrupt, and fairly rude, not helpful in the slightest."
• "Their manners to the customer were not good at all."

Booking and Scheduling

Pros:

• "Very competitive with prices and very easy able to book a fitting time slot to fit in with yourself."
• "The booking procedure was done online and simple to do."
• "They provide you an hour slot, so you know exactly when your car will be ready for collection."

Cons:

• "Price good but booked the car in for a time and told to wait for 1.5 hours."
• "Had a puncture today very flat tyre! went here for a new tyre was told they where too busy by a member of staff who was very ignorant."
• "Phoned on Friday morning and booked car in for two new tryes on Saturday morning. Was given a time slot. Turned up to be told we have an hour wait because someone booked in online and they take priority."
• "Booked MOT via the app. Turned up on the day and was told we should of been told in the week that they wouldn't be able to do our MOT!"
• "What is the point in booking a time slot in advance if they don't stick to it?"
• "Made appointment online for 10:30 and when I arrived was told that it would be some time before they could do the job."
• "Visited F1 Autocentre for two front tyres, booked in the previous week. Arrived 10 minutes before booked time. I was told the car would be ready within the hour. An hour and a half later, the car was still in the car park."

Quality of Work

Pros:

• "I trusted this F1 Kidderminster to Service and MOT my 3 year old Audi A3."
• "I trust these guys se u soon"
• "having being told my car needed over £500 of work at another garage I wasn't sure and took my little car to dazz at f1 he spent an hour with it and it it was a simple sensor at £80"
• "The lads were on it straight away and even changed the battery for me that I had purchased from another place."
• "The technician immediately set to work on my car and two tyres were replaced in 15 - 20 minutes."
• "They inspected the tyre, correctly refitted the same tyre and didn't charge me."
• "They gave it a decent looking over and made sensible comments on the failure and advisory items, we agreed the work and it was done same day (included a lift home)."

Cons:

• "They couldn’t undo a nut and they wanted to finish it on Sunday."
• "Service turned into £800 plus with unauthorised add ons.... Service stamp was not filled in."
• "A Manager who authorised my car to leave that garage forecourt potentially unsafe."
• "I later found out, by means I am unable to disclose, that my car was never repaired and a company (that I will not name) had been called in to erase the fault from my cars memory costing F1 £40.00."
• "I was later told that my car had failed the MOT due to lights not working and CV joint and had several advisories such as not enough oil, low coolant and tyres being near to the legal limit."
• "AWFUL! AVOID AT ALL COST! They couldn't fit 4 new tyres correctly, gave them the opportunity to put it right and they did a bodged up/patch up job that still was not correct."
• "They damaged a wheel that had only just been refurbished."