Kwik Fit Plus - Hemel Hempstead Reviews Summary

Customer Service

Pros:

• "Very honest and helpful staff, specially Garry and Fazal in reception."
• "They were very clear about what needed to be done and what didn't - trustworthy and would absolutely visit again."
• "Big thanks to Vicky the manager at Hemel who went above and beyond to answer my questions and give the help and advice I needed."
• "More importantly I find the staff to always be cheerful and polite."
• "Staff friendly and helpful."
• "What thoroughly polite and professional individuals the Kwik Fit team at Hemel Hempstead London Rd. are."
• "Customer service cannot be faulted, they are absolutely brilliant."

Cons:

• "A lot of wasted time and money because they are not professional."
• "I have never experienced so much rudeness and unprofessionalism in my life from a garage."
• "Bad customer service here, patronising, sexist and rude attitude towards a female customer glad I decided to go elsewhere and received polite respectful customer service."
• "Horrible customer service experience! The guy who unfortunately i came across was rude."
• "The technician then swears it was already like that therefore calling me a liar... so far they're not willing to do anything about it and customer service has been rubbish."
• "Manager Gary became EXTREMELY RUDE AND ABUSIVE, aggressively drove my car out of property and throw a key on desk."
• "We received very poor service."

Efficiency and Professionalism

Pros:

• "Arrived at the shop. They took a look at my car, found the issue and ordered in the parts. They took 30-45 mins to arrive and another 20-30 minutes to fix. All done on the day."
• "The mot was done straight away."
• "They fixed my emergency immediately even know they was busy."
• "Technician even showed me the puncture which can be repaired and it was reassuring."
• "The car was ready paperwork completed rapidly."
• "I have had both my cars serviced and Mot'd here for a while and they are polite, efficient, thorough and reasonable."
• "A quick and efficient MOT. The website made it easy to book and pay for."

Cons:

• "How unprofessional."
• "One guy literally haven't done anything but moving two cars and smoking e-cigarette for hours. And 3 'mechanics' couldn't find out how to start a car. PATHETIC."
• "Nearly two hours to change 2 tyres with a booked appointment. Far too long."
• "Took longer than the 1 hour promised."
• "Had a service booked at 8:30, for over 2 hours nobody even looked at my car."
• "Only drawback was the way the mechanic removed the car wheels (bashing them until they fell instead of lifting them off)."
• "But, they really didn't change the car coolant which I paid and car started showing the indication from the same day."

Value and Honesty

Pros:

• "They did a free tyre check and didn't try and get me to buy new tyres before I needed them."
• "Great service. Friendly staff. A nearby branch quoted me for a new tyre. These guys were shocked to hear that with it actually being a simple puncture repair job for £25."
• "All work that needed doing was explained clearly including any associated costs."
• "The tyre fitted at Costco was £50 cheaper for the same tyre."
• "The price had dropped to 60 pound as they found the sensor was fine but the sensors wire had issues. They repaired the wire and saved me £50."
• "These guys changed the tyre on my car when a nail was in it they were great sorted it and did it without question they even identified another tyre I need to keep an eye on."
• "They are quick and reliable and have always been honest with me about what can wait and what needs doing straight away."

Cons:

• "The fitter looked at it and said yes it can be repaired then said no the hole is too wide."
• "Broke a valve sensor while having new tyres fitted, lost one nut and told me i must buy new or i wont be allowed to leave."
• "Recently had the front tyres replaced on my 14 plate Golf GTD, Kwik Fit Hemel removed the nice black balancing weights that blended in to my black wheels, and replaced them with chrome ones which look horrendous."
• "After they replaced the tyres I've noticed that the alloy wheels were damaged."
• "Was hit with the - your shocks are corroded."
• "They quoted over £160 for the tyre."
• "The document I’ve received is not with my actual registration number of vehicle and there is a message that during alignment the front wheels are turned slight left, so that makes me suspicious about all."