Address: Brighton Rd, Newhaven, BN9 9NP, United Kingdom
Phone: +441273514674
Rating: 4.3
based on 107 reviews.
Customer Service
Pros:
"Not only did they stay later to help me but they did an amazing job and are all so kind."
"Friendly courteous service as always. Just relax with a hot drink. It's a pleasant way to wait while they take care of your problem."
"Really impressed with the service, thank you!"
"Excellent service from Kwik Fit, in particular Gavin."
"Top service from all the staff! Would happily recommend."
"Ricky was really helpful and went above and beyond."
"The mechanic on the forecourt was only too happy to help out and even with a smile!"
Cons:
"Awful service. Put in for MOT which failed. No problem. Rebooked for repairs and follow up MOT at 10:30. Was told this would take a maximum of two hours for everything."
"Defiantly not helpful when I collected my vehicle - was just handed my keys, with literally nothing said, no clarification or feedback about the actions they had taken, no thank you, nothing at all."
"Not overly helpful or friendly on arrival and was kept waiting 10 minutes without being acknowledged."
"Terrible service. Took my car in at 1.30 for a 2pm 2 hour job returned at 4 to find job not even started."
"Useless ! Formal complaint with head office as we speak."
"Appalling service!"
"Very poor customer care, not a happy or pleasant experience so will not use them again."
Value and Pricing
Pros:
"I love Michelin cross climate tyres and a10% discount as I needed two."
"Very well organised given current COVID-19 circumstances; tyres booked and convenient appointment made. Good value tyres and fitter took extra care to ensure no additional damage to alloys so very pleased."
"Excellent value as always."
"Mot for £27 if you pre book and pay on line. Great price, good service."
"Cheapest tyres online, was seen straight away and they were super friendly."
"Great work by the team. Tyre was replaced within the hour, and I was back on the road."
"Can't say enough good about the guys here drove in job sorted and I'm gone within 30 mins great work friendly and knowledgeable team great job keep it up."
Cons:
"Kwikfit charged £20.00 more for the tyre itself then an extra £10.00 for the wheel balancing and tyre disposal than if I had booked online!! Rip off!"
"Awful value."
"They wanted £280 fitted, looked elsewhere and got one for £229."
"I was told in person it was the wrong size and had to pay an extra £97.50 on top of the £122 I’d already paid."
"A couple of hours later on M25 the oil warning light came on because all the oil had pissed out."
"Dihonest! They were going to charge over £700 for a new exhaust."
"Recently, took the car to Kwik Fit Newhaven for a full service. Rather excessive costs for 275 pounds!!! Then told failed brakes, had those checked. 355 pounds later..."
Professionalism and Expertise
Pros:
"After the work was completed they brought my car to the office door."
"Popped in there this morning as my tyre pressures were low and the service was very good. I was impressed with how polite and helpful they were."
"Popped in on way home had wheel ailment done noticed both front tyres were on limit of being NOT road legal. Dean the fitter gave me good advice on what type of tyres to get for the amount of mileage I do per year."
"Excellent service following an ad hoc visit to check tyres."
"Gavin fitted me in and got me up and running very quickly. He was under a lot of pressure, as short staffed, and was answering phones, repairing tyres and still very pleasant to deal with 10/10."
"The service was excellent. I was greeted at the door of reception without asking for attention."
"These gents were top-class! They looked after us in record time, offered water to the dog and fixed a minor rattle for no extra charge."
Cons:
"Little disappointed as my car was booked for an mot the next day."
"Two days later I had to return as I did not feel safe with the braking and the brake pedal had to be depressed 3/4 way down."
"Last time I was refused a wheel alignment after the tyres replacement because the car needed tie-road ends changed."
"Until they have a stable management and customer care will not recommend this centre."
"What each Kwik Fit is like is very much down to their manager. I have used this one for years but with the change of manager there is a change of attitude."
"It was found they had used the wrong spanner and this is what had caused the damage."
"Cheap MOT. But the service is slow, staff were quick to blame the apprentice rather than take responsibility for proper training."