Belvoir Estate Agents & Lettings Wolverhampton Reviews Summary

Staff Performance

Pros:

• "Liam went above and beyond to help me when I was at my lowest with a tough situation with a landlady."
• "Katy talked me through and held my hand throughout the [house selling] process!! Professional, kind with loads of communication throughout."
• "Stacey is amazing from the time we started using Belvoir she has always been on the end of the phone."
• "I've found Belvior very helpful and professional managing my flat."
• "Liam is an absolute Legend!!! He procured us a quick sale, £20k above our asking price!"
• "Sam was completely professional, polite, respectful and complimentary of my home."
• "Nathan was very friendly and professional when he came to value the property, I felt very comfortable having him in my home."

Cons:

• "The lack of communication is awful, unless they want something from you."
• "The customer service is terrible, the manager is never around to take calls, I've been sworn at, hung up on."
• "Penny who dealt with this at the time was not helpful at all, never called back and always Avoided dealing with any issues."
• "I was left heavily pregnant with a broken washing machine and Penny didn’t even give me the good grace of an update nvm a repair we had to sort it out ourselves out of pocket."
• "They still owe me money and they cheated me upfront."
• "Lack of administration of our rental, and lack of support for the tenant."
• "I was often passed between offices in Cannock and Wolverhampton with different people."

Customer Experience

Pros:

• "Highly recommend for nervous sellers."
• "Heidi and Nathan were both assets to the team and I couldn't have asked for more! I will definitely recommend them."
• "Absolutely perfect communication all the way through our purchase."
• "Shania really helped to get the sale moving along quickly and even followed up after I had moved in!"
• "Very good service from Belvoir Wolverhampton. From initial quote to completion."
• "Jessica Cox who manages my property is very professional informative and very helpful."
• "Belvoir Wolverhampton has been very professional in their management of my property."

Cons:

• "They never answer the phone and always cut me off whenever I called."
• "Trying to get deposit back is unreal, they rarely answer the phone either."
• "I tried speaking to manager and was told his employee told him a different story. Very unprofessional company."
• "I have always found Michael and the Wolverhampton office excellent to deal with and also extremely supportive on the rare occasions when I've had difficult tenants."
• "There was a mix up with the keys for my building surveyor to gain access to the property which caused a reschedule for the survey."
• "After making an appointment to view a house, we arrived early to find no one there being told our appointment was 15 minutes earlier than I had been told over the phone."
• "Not very good when letting properties. Dont do necessary checks before giving keys to new tenants then half of the appliances and heating don't work."