"Great Practice - I have seen 3 dentists here and each one has been incredibly good."
"I highly recommend this particular doctor and overall extremely pleased with the service this practice provides."
"Excellent service and extremely friendly staff was booked straight away for an emergency appointment and my tooth was taken out the same day the whole procedure was done within 45mins."
"Every time I booked an appointment I got in on the time agreed. no longer waiting then 5 minutes."
"I have been particularly impressed by the upmost professionalism that they carry out and are always ensuring that I leave satisfied."
"Dr Hassan Adi always explained every step of what he was doing and was always friendly and very calm and reassuring throughout every procedure."
"They treated me with the utmost of care and professionalism."
Cons:
"The dentist felt robotic despite me trying to explain my pain."
"Dentist poked around and left me with a lot of blood gushing from my gums."
"Never have I felt this uncomfortable and wanted to leave mid treatment."
"They kept me in the chair for 15/20 mins whilst they figured out what had gone on, which i didnt care about, just wanted what i paid for."
"I needed to wait for long over the phone, besides the appointment booked can be cancelled at anytime then have to call again to rebook an other one and this process itself is nasty and gets on nerves."
"This is all completely unacceptable, unprofessional and demonstrates that patient care is not at the forefront of the practice."
"The dentist didn’t wait for the anaesthetic to take before trying the pull the tooth!"
Staff and Reception
Pros:
"Fantastic reception staff, my son has high complex needs and the reception staff went above and beyond to help support him."
"Everyone was friendly and helpful."
"The receptionists were so helpful right from my first initial call up to my appointment."
"The staff at reception were fantastic, with a positive attitude towards patients."
"Reception staff are also so lovely and friendly and always ready to help."
"The girls at reception quickly got me checked in and booked a follow up appointment."
"The reception staff were also very friends and helpful."
Cons:
"I was getting my braces removed, they canceled on me at the last minute and the receptionist, was so rude to me, extremely rude."
"Rudest receptionists ever!!! They are scary and almost shout at you!"
"Incompetent staff, unprofessional & rude."
"Worst dentist I've ever been to, the dentist's seem more bothered about looking good and doing nothing."
"Every single time I call, this receptionist never gives me an appointment that is close."
"They have rude staff at reception especially an Afro Caribbean lady."
"The dentist was great, but unfortunately i won't be returning again as the administrative staff were incredibly rude."
Cost and Billing
Pros:
"As an independent patient I find the charges to be reasonable and really value the extra time that Dr Joshi takes on my check-ups compared to my old NHS dentist."
"For instance for a bracket repair others wanted to charge me £100 Kerry charged me £25- yes £25 and she had changed the wires and all fittings as they were getting stained."
"The quality of the work Kerry do its actually much better then my original orthodontic and her prices compare to others are fraction what surprised me even more."
"I use their smile plan and was able to save money when I needed emergency treatment. Thank you MSC!"
"Friendly staff, care nurses and dentists. Money is relative to the care and service provided."
"My visit was due to a dental emergency so my visit wasn't cheap but with every penny."
"Love this place, well worth the money. They were able to salvage my tooth after years of neglect on my part."