Currys Reviews Summary

Customer Service

Pros:

• "A very helpful young lady assistant yesterday assured me it did cater for a SD card so I bought it."
• "Very helpful, Maddie was a star lost a sale bless her as she was off the day we went to buy my sons telly but we had to go back and she still was willing to help as was her boss Leon and we managed to get things sorted… cheers guys 👍"
• "I spoke to Amina who was extremely helpful and patient."
• "The staff member who eventually came over was excellent, great knowledge of the product and the process of signing up for a new phone contract, no hard selling, very polite."
• "Went in for some advice on Tuesday regarding buying a laptop. Given very helpful and friendly customer service by nadim12."
• "The assistant is a credit to the company, Melissa was very helpful and knowledgeable about the different products."
• "We were approached by a friendly shop assistant within minutes asking if we needed any help."

Cons:

• "Difficult to get someone to serve you."
• "Staff rude, disinterested in your custom and the manager needs re training."
• "Awful customer service from Damon."
• "Appalling customer service, staff are clueless to say the least, they have no idea about the products, spoke to 4 different staff, all as poorly educated as each other!"
• "Absolutely terrible customer service."
• "Called in to test and buy some over ear headphones. All sales assistants ignored us."
• "Currys happy to sell but not happy to take back a faulty item."

Product Availability and Stock

Pros:

• "You can choose from the available delivery dates and time slots, and they have always delivered on time."
• "I purchased the washing machine and was able to take away the same day."
• "I did see loads of fridges and washing machines, though."

Cons:

• "The only thing that let it down was the stock of headphones was a little underwhelming."
• "Considering the size of the place. It lacks simple things that you might need for your computer and they didn't even know what I was talking about when I asked them."
• "Looking for a fridge freezer, liked 2 only to be told that they were end of line and couldn't be sold so why were they advertised as being for sale."
• "Very little stock of what we were looking for .... Cookers."
• "They still have displayed phones for good price which they basically don't have in store."
• "Not very good went for a tv 2 of the ones we looked at not in stock."
• "This wasn't the usual branch that I go to so was disappointed they didn't have the same items on display."

Store Experience

Pros:

• "Lots of reminders to help you stay socially distant."
• "Very Covid complaint (They take it seriously and will politely challenge if required)."
• "Hand sanitising stations at the entrance."
• "Great shop - go here frequently to check out appliances in person, before buying."
• "Good big place. Many variety of electrical goods."
• "Decent sized store with a good variety of products of all types, shapes and sizes."
• "Very useful for electrics necessaries. Is very clean and tidy."

Cons:

• "I am not a fan of this place. The products are displayed poorly and price ticketing is unclear."
• "Staff weren't very helpful."
• "Very unhelpful staff on customer service department."
• "Don't have a clue about the stock and can't answer simple questions unless the answer is on Google."
• "Took a while to find the USB stick because of the unorganised messy layout."
• "Multitude of staff members who all proceeded to ignore me."
• "Talk to customers like 2 year olds."

Delivery and Collection

Pros:

• "Paid online for dryer (£320) and paid extra for quicker delivery (£20) for delivery next day ie. Today between 0700-1900 which is a Sunday - famous for being one of the days of the week when working family homes are occupied and can receive deliveries."
• "Great customer service and ample parking."
• "There is lots of free parking and parked right outside."

Cons:

• "Reserved an item for click and collect as a birthday gift... Went down at 1pm and queued for 15 minutes to be told by an arrogant and disinterested staff member called Damon it wasn't ready."
• "Shocking service, ordered a TV that should have been delivered the same week wasted a full day to receive my TV but no one arrived."
• "Went to buy item but out of stock - tried to order one to be delivered, whilst being served the sales rep stopped and without apology or asking for us to wait went to assist another person leaving us stood at til - very rude ended up leaving the store and not ordering."
• "Absolutely shocking experience using click and collect."
• "Ordered a fridge freezer which they cancelled by text after 2 weeks."
• "Awful company to deal with. Failed to turn up on delivery day."
• "Really bad delivery service and I won't be using Currys again."