Currys Reviews Summary

Staff and Service

Pros:

• "Staff are friendly, professional, courteous, and helpful without being pushy, which was refreshing."
• "The member of staff, was knowledgeable and cheerful and looked at other local PCWorld stores for stocks."
• "I was helped by a lady called Pink and although a trainie was very helpful and patient with me."
• "He was extremely helpful & advised on everything I required."
• "Sam was able to help us straight away and know exactly what we wanted so made our first trip there so smooth!"
• "The assistant was knowledgeable about the laptop and he seemed like he knew his stuff."
• "We were helped by Shuaib tonight with the purchase of our new TV. He was helpful and knowledgeable and was very patient with us even though we came in near closing time."

Cons:

• "Most of their staff is not trained and would be running like headless chickens."
• "The technical know how and staff service is terribly poor (pc world part)."
• "It was a horrible experience and I felt like I was intruding asking for help."
• "You can't even contact the big stores by phone if it's an enquiry you'll be talking with a BOT because they don't want to talk to you directly."
• "Waited 45 minutes to try and buy a laptop, no Curry's staff available in the dept."
• "Stood around for 10mins and was ignored staff members staring at their phones."
• "The sales assistant seemed to lack product knowledge."

Stock and Product Availability

Pros:

• "The store is well stocked and extensive and should have what you need."
• "Think it’s the largest store in Nottingham as they display a variety of gaming pc and laptops, even gaming chairs and all sorts of electronics stuffs."
• "The products are well laid out in order making it easy to compare different items."

Cons:

• "Many boxes of medium range(/ entry level) TV are piled up in the store but none of them are displayed."
• "Staff member went to check what had happened and came after sometime later to tell me that they had none available and there has been problem with stock."
• "Exceptionally busy and nothing I wanted in stock."
• "We wanted goods to the value of £1000 and all out of stock."
• "They sell things they don't have, promising it will be delivered soon."
• "Checked online which said in stock and on display. Neither was true."
• "Often a good proportion of the goods stocked are not on display."

Customer Experience

Pros:

• "We loved the fact you can try out the Hoover's which helped with our decision."
• "The store has loads of parking, easy to access, and has a lift for disabled people."
• "Nice store aesthetic and good selection of appliances."

Cons:

• "Then they forgot to send it off, forgot to communicate their failure and lacked transparency."
• "The glass cracked near the handle... a long discussion with a member of staff who was adamant that the guarantee period was just one year."
• "Utter rubbish, I heard a woman telling a pack of lies to an old couple about a fridge freezer."
• "Terrible. I wanted a WD 4TB blue internal hard drive... The final response I got was 'if you go over to the business part they might have one behind the counter in a box somewhere.'"
• "Little frustrating some products 'online only' and not available even to collect in-store."
• "Customer service a nightmare."
• "The service from Curry's today is much better than what it used to be."