Currys Reviews Summary

Customer Service

Pros:

• "Helpful staff every time i have visited and a good selection of products too."
• "Excellent service yesterday. Was greeted as I walked in and directed to Tracy who was nothing but polite, helpful and knowledgeable."
• "Curry’s in Altrincham are very helpful and polite."
• "Great range of electrical goods & friendly knowledge staff on hand to help."
• "Chris at customer care in Altrincham Centre Curry's World was extremely helpful in every way possible."
• "We would also like to thank the very helpful delivery guys Ian and Robbie how wonderful they were nothing was too much trouble they were just brilliant."
• "Very friendly and helpful staff."

Cons:

• "Regular store. asked for help from someone, he looked at me then walked away."
• "I left without purchasing as no one was available to help me choose."
• "Not enough staff to help with choosing and giving information."
• "Stood in line for 20 minutes waiting for one staff member whilst 6 staff members stood in the corner of the showroom talking."
• "Appalling customer service .. my mum went to the shop on Tuesday 4th April to purchase a new phone.. the sales assistants were all stood together chatting."
• "Walked into the Altrincham store around noon today. Was summarily ignored by the half a dozen or so staff."
• "Most shocking customer service...i've tried to get served by 3 different lads and got completely ignored."

Product Availability and Pricing

Pros:

• "They have a good selection but staff not always very knowledgeable."
• "Reasonable range of electronic, electrical and computer products."
• "Good choices of laptops."
• "Well stocked and laid out with a good range of tech, with a carphone warehouse inside as well makes it a good place to get various tech."
• "No question on items. Great selection."
• "Ability to review hardware on site."
• "I have used Currys a number of times, they can have some great bargains or electrical items at a reasonable price."

Cons:

• "Tried to sell me a TV for £600 with no box, wires, manuals, only knocked £50 off (original price £650)."
• "The vacuum we decided on was known to be out of stock by the staff member! Why not put a notice on the information to say its out if stock?!"
• "Visited Currys today as wanted to buy gaming computer... some PC’s in stock but no selection for gaming laptop."
• "Wanted to buy a washer dryer and fridge freezer. The staff were all talking (to each other). I left without purchasing as no one was available to help me choose."
• "Very bad!! Have been fooled that the product can be returned after opening at home. They sold me unsealed product and rejected return."
• "Went to buy a washing machine ... was told that this model was NOT on offer ... went back the next day to purchase and couldn't believe it had gone UP £100."
• "Was most surprised that they were sold out of Printers."

Store Experience

Pros:

• "Our 7th visit!!!.... what more can I say. It is our go too place for a relaxed and enjoyable break."
• "Went to price printers, microwave & potentially other white goods. Everything is very well laid out in logical 'zones'."
• "Good shop to get advice about products and to look at them in situ rather than a photo online."
• "Very helpful staff, once you could get hold of one - it was busy on the Sunday we went, so they do have a reason to be hard to get hold of."
• "We were not kept waiting and the lady that served us explained everything we needed to know about what we were buying."
• "Very helpful as I am hopeless with technology!"
• "Fantastic level of customer service today from Bernice who advised me in respect of washer dryers- she understood exactly what I was looking for and was very knowledgeable."

Cons:

• "Visited Curry’s in Altrincham won’t be going back again for a long time... Terrible customer service, blotchy arrogant staff."
• "Do not purchase anything from this store. My experience has been a breach of data protection and a failure to honour contractual obligations in relation to a repair and support plan."
• "Shocking experience for someone recovering form having pneumonia twice in 4 months... Not looking correctly because I had to be somewhere for an appointment, I saw the nescafe dolce gusto on offer. Unfortunately I picked up the wrong item and was a little confused when told I couldn't return it!!!"
• "Bought a dab radio £90 went out to find incorrect radio inside, within 5 minutes took it back to store where I was made to wait 1 week for replacement."
• "I really hate this company's no returns policy for opened unwanted items."
• "Useless. I ordered an Xbox to be delivered to a branch for me to collect. They said they would send me an e-mail when it was there. No e-mail arrived so i went to the shop and they had no idea where it was."
• "Click and collect item got 'misplaced' in their systems. Branch had closed after I selected it as destination."