Currys Reviews Summary

Customer Service

Pros:

• "Muhammad who originally served us was lovely."
• "Went to this branch re a problem caused by another branch and were very happy with the help we got in Bury branch."
• "Brilliant customer service from all the staff. They sorted me out with an excellent TV within my budget in record time."
• "Alirio's incredible energy and genuine commitment to customers make him an invaluable asset to Currys PC World."
• "Very friendly and helpful store was helped by a gentleman called Neil who was very helpful and went above and beyond to make sure I got the item I needed."
• "Carphone warehouse staff are always so helpful this is just one of the reasons why myself and my grandma are all with them and always go back as the service they provide is amazing."
• "The service I received from Mo Alum was 2nd to non, he had incredible product knowledge and was happy to help me make the right choice."

Cons:

• "I appreciate services have altered due to Covid but absolute joke at present."
• "Not great, went in to buy 2 large household appliances, first two members of staff unable to help."
• "Customer service is non existent at this store."
• "The staff are irritating sometimes, often asking you for help when you don't need it and not being there when you need them."
• "Extremely rude staff. Paid insurance for my laptop the past 4 years it's not working its been sent in for repair a couple times it still turns off and doesn't work properly."
• "Awful customer service, manager is always in a meeting, no communication."
• "Poor customer service save your money and go elsewhere!"

Product Availability and Stock

Pros:

• "The delivery team 'TeamKnowhow' were very good, they gave us a call 30 minutes before they arrived and the delivery was slightly ahead of the planned time."
• "range of products spot on."
• "Big shop with large selection of white goods and home electricals on offer."
• "The store is in excellent shape and the array of products are laid out in such a way that makes it very easy to find the product you are looking for."
• "Just had a mooch about, pricing some items up, there is great choice of electrical goods on display to choose from."
• "A very reasonable range and of electronic goods and reasonable prices."
• "Although I do tend to shop around, Curry's is a great place to see/hear products."

Cons:

• "Unfortunately we were unable to find what we were looking for as they were out of stock."
• "Yet I visit the same company site in my home town and come across mouth and attitude along with poor level of product."
• "Was very disappointed, many of the products were not available to order but with no signage to say they was unavailable."
• "Prices too high and not a lot of choice for computer accessories."
• "Easily the most expensive place to go for any kind of TV or computer cable."
• "Purchased a chest freezer went back to the store to collect item not in stock some mix up we were told."
• "Absolutely disgraceful, the fridge freezer we wanted was apparently our of stock, but one on display, but not for sale!!"

Staff Attitude and Professionalism

Pros:

• "Quality staff, Quality service, Quality products."
• "Helped me find the right laptop for my son's present."
• "the sales person was very knowledgeable about the product and made my shopping experience most satisfying."
• "Polite and friendly staff, Excellent customer service and great product knowledge from the staff member."
• "The sales assistant was very informative, helpful and friendly."
• "Kane was absolutely amazing. Really patient, helpful and not at all pushy."
• "It was nice not to be pestered by salesmen, though it was obvious that had I needed help, they were on hand."

Cons:

• "10min before closing they turned off 90% of the lights without warning."
• "Too busy to serve customers as the man Utd match was clearly a higher priority."
• "The staff I spoke to about the price was a bit obnoxious, slight attitude problem as well."
• "Just left absolutely fuming from the service at the repair manager hashim rude and no help!!"
• "Unprofessional, nonchalant staff, omar served me today I bought an external hard drive."
• "Asked a staff member if my wife could try one on her wrist (the watch was in a security clasp) He said quite rudely 'No'."
• "Poor customer service with limited, rude unapproachable staff!"