Address: One, 61 S John St, Liverpool L1 8BU, United Kingdom
Phone: +443333441916
Rating: 4.0
based on 255 reviews.
Customer Service
Pros:
"Best customer service I have had for a while."
"Both young men were amazing & spent time to explain things to me."
"Thank You to the young man who assisted with advice on our 11yr daughters mobile phone."
"Attended 4 sessions on smart phone attributes. All the sessions which were led by Peter were excellent."
"Very helpful advice with a problem on my phone."
"I was served by Graham last week and he was soooo helpful!!"
"Would highly recommend the store for they made me understand everything down to the last detail."
Cons:
"Shocking service and would rather just go through samsung online direct in future."
"The experience you get is one to forget."
"Awful place. No help whatsoever."
"Shocking service."
"Quite possibly the worst customer service of any shop I have ever been in."
"Don't bother calling for sales information 'unfortunately all our sales team are busy'."
"Absolutely terrible experience."
Staff and Management
Pros:
"All staff are very courteous and helpful. Peter, the trainer, is excellent...very polite, knowledgeable and best of all interested in my various challenges and enquiries!"
"Nice and friendly staff that could answer any questions I had about the folding phones."
"The staff always greet you with a smile and deal with your query the best way they can."
"Two lovely, cheerful, polite and professional assistants. A credit to Samsung."
"Staff are absolutely brilliant! Never had a problem, always quick and efficient!"
"The staff was amazing in trying to help as they were amazing I am just going to have to save up a bit more."
"All were extremely polite and helpful."
Cons:
"These is not the first time I experience from the particular store. What a shame for such a lovely store have a management like him."
"Please don't waist your time going to this shop, they want to charge me at first 200£ then after 600£ for repair of screen."
"Don't bother with the Samsung Experience unless you want a nightmare!"
"This experience has put me right off Samsung."
"Absolutely awful staff."
"The customer is always... WRONG!! Although some of the staff here are friendly, I found some to have very poor customer service skills and lack people skills."
"The manager is a fraud!!!"
Technical Support and Repairs
Pros:
"Booked in for a phone check on my Samsung fold as the screen is starting to split and the sound is really poor on phone calls, the engineer did various tests and told me the phone was perfect."
"Called into store late morning today (3/8/2018). Phone 'chaotic', almost unusable. Diagnosed as software problem. Reset to 'factory settings' - now great to use again."
"They confirmed it would be covered by the warranty and it would receive a new screen, hinge and batteries."
"The vibration stopped working on my watch so I booked it to get a quote on repair, they fixed it for free for me!"
"I arranged for my phone (Z fold 3) to be repaired under warranty as the big screen was damaged and unresponsive."
"I had my phone back on the day I was promised - sent for repair on Monday and returned by post on the Thursday."
"Repair was done to a high standard."
Cons:
"Very disappointed experience. Went in with my wife to trade in and get two brand new flagship phones."
"Please send your phone to samsung experts, this shop is not the same as samsung guarantee shop, they asked me to pay for fixing."
"In the end of the day a drive one hour for nothing."
"I put my phone in for a screen replacement... When I got my phone back. I said... 'I gave you a blue phone. You've given me a black phone back???'"
"Disappointed with this store, was told there was a promotion for a book cover along with my purchase only to find that the promotion has ended months ago."
"Booked in Samsung S7 Edge for a screen replacement a week before and arrived only to find out they didn't have the screen for my phone."
"There is a grey line at the top of my phone, booked an appointment and was told it's not covered by the manufacturer's warranty."