Currys Reviews Summary

Customer Service

Pros:

• "Spoke to a gentleman called Stewart who was extremely helpful and exchanged them for a new pair."
• "New member of staff called Sam helped us today. Very knowledgeable and super polite."
• "Lady at counter was really helpful."
• "The man that served upstairs was brilliant nothing was too much trouble he was incredibly helpful."
• "Linda in Rochdale was extremely helpful and attentive to our needs."
• "The service and attention we received from Genevieve was extraordinary."
• "I was served by a young chap called Daniel, who was friendly and efficient and made the whole experience stress-free."

Cons:

• "Rochdale it's a joke nobody serving, had to wait 20 mins then ask for help still nobody came if you cant staff the store close it down."
• "Customer service is none existent, the staff just hover around chatting to each other without a care in the world."
• "Usual Currys service. Visited 2pm Tuesday. Staff avoiding interaction with customers."
• "The manager is a fool and the staff don't care."
• "Customer service from the multiple people I interacted with in Rochdale was horrendous."
• "Not very helpful. The lady that offered advice was not clued up on the appliances that I wanted info on."
• "Staff not remotely interested in me, that much so even when called over they didn't care."

Product Availability and Pricing

Pros:

• "I then went to the Rochdale branch and received excellent customer contact and found the items I was looking for."
• "It's a really nice clean store, everything is in order and wide range of stock."
• "Currys is an excellent store with a wide variety of electronic and household products."
• "This place has a good, wide range of choices & I'm like a kid in a sweetshop."
• "Immediately as you enter this unit, the staff are at hand to help with any questions. Well stocked from the front to the back massive variety of tech."
• "Ordered on line for collection at store. Information received on what happened next was brilliant."
• "I ended up buying a cordless vac an Iz300ukt shark and I couldn't believe it but it came with a 5 year guarantee as well and it was on offer with a massive £150 off."

Cons:

• "I could basically buy a second hand one, but pay full price."
• "What is the point of having products for sale, which are NOT on display for you to try, if you can't take them home to try them, but if you don't like them - you can't return them because you have opened the box."
• "Ok so this place never seems to have any laptops in stock."
• "All I wanted was a bog-standard tumble dryer. The first I looked at on display was not in stock, neither was the second or the third or the fourth."
• "Absolutely fuming I spent £900 today pound notes & asked if there was any chance of discount at all was told the price you see is the price you pay."
• "Typical Curry's - tend to show a lot of stock online they don't stock in-store so was sorely disappointed and ended up buying elsewhere that had in stock."
• "Helpful staff but I could buy the product I wanted online for £60 less."

Delivery and Online Services

Pros:

• "The delivery member of staff informed us that this is a common problem and he would not be able to fit it."
• "We also found the delivery arrangements very good."
• "Ordered online and I'm very happy with the product and price, collected in store and was very impressed with the speed."
• "Jack took my contact details and kept me informed at every step of the way until my order was physically received at store."

Cons:

• "The delivery van arrived, sans washing machine, apparently it's on another Curry's lorry somewhere in England."
• "Dpd had not delivered to the store even tho my item was showing arrived."
• "No one had any idea of how to sort this problem, I ended up having to cancel the whole order."
• "I then got a message saying it was being delivered on the 3rd of January?"
• "Terrible experience. My son reserved a PC which we came to collect. The PC came as a package deal with a gaming headset."
• "Arrived home with new microwave which was delivered to store that morning. Surprised and furious to find both sides of the microwave totally dented."
• "Bought a camera and case for my husband for Christmas. They were put in a bag together so weight didn't register with me. When he unwrapped present this morning, Christmas Day, it was an empty box."