Address: James Shipstone House, Radford Rd, New Basford, Nottingham, NG7 7EA, United Kingdom
Phone: +441159706060
Rating: 3.6
based on 106 reviews.
Customer Service
Pros:
"Staff are super friendly and helpful."
"Collection staff are helpful both for organised courier collections and if you turn up in person."
Cons:
"Worst customer services I have came across no answer to emails or contact on phone sorry can't help."
"Poor customer service I sent courier they turned them away for my goods I paid for courier to re attend after calling saying there is 2 lots to pick up my courier comes back with 1 lot."
"I do have an issue with the level of disregard in customer service and flexibility (or lack of)."
"the staff can be rude and abrupt! 95% of electronics are broken, a very underhanded company god knows why people are still bidding?"
"Stay clear, rip off company, massively lacking in customer service."
Product Quality
Pros:
"Everything continues to work well and was acquired at a substantial discount to the prevailing market price."
"Got a nice PC for half of the market price."
"1 item was good a monitor for gaming. And item was as expected and overall really happy with this."
Cons:
"Rip Off Scammers! Every thing they sell is hardly useable!"
"John Pye - absolute disgrace. I don’t know why they are still in trade. Selling broken stuff Half the time."
"Scam of an auction. Brought one lot of 7 items and literally every single item was broken but you wouldn't know it was broken until you plugged it in or put batteries on."
"Most of the items are not working including microwave and 3 of them kettles bought as a bulk and the expensive water filter is broken inside the carton."
"The second item was a lawn mower, and when i opened the box the cable was cut."
"I bought two monitors from them almost at the market price (if you include Buyer Premium and VAT on top), both of them had damaged screens NOT DESCRIBED in their listings at all. Completely unusable."
"Items are mostly used (some with extensive wear and tear), OLD, missing parts and damaged."
Value for Money
Pros:
"I always get a profit from what I buy."
"I have been buying from them for over 5 yrs and made wins and loses. Mostly wins and the staff are friendly."
"Bought 3 things in the last 2 months and paid probably 50% on the first, 5% on the second, and 30% on the third - so bargains to be had."
"If you're a savvy shopper you WILL get a bargain."
Cons:
"Very expensive auction house. The buyer's fee is far too high."
"Always be aware that you have additional charges on bids which equate to about 45%."
"Just be aware they also have VAT on the fees, The total fee on top of your bid fee will be 50% this will be VAT, their Fee and VAT on their Fee."
"Some bargains to be had but watch your bidding due to adding buying fees and vat on top which comes to somewhere around 42% on top of purchase price!"
"Brought a Gaming monitor - Hanmer went down at £70 after 3 different fees it ended up costing me £105."
Purchase Experience
Pros:
"Being there, gives you the ability to touch and feel and test the product, whether for resale or personal use it is really a no brainer to travel."
"John Pye is and always has been the only auction that lets you Try any lots that you wish to purchase giving you plenty of time to make a rational decision on what you see."
"You must personally VIEW the auction items first before bidding ! Its common sense . You are allowed to plug things in to see if they work OK."
"I'm quite new to buying at auctions but over the past few weeks have now purchased three items from John Pye (Nottingham). The transaction went smoothly and collection was a breeze."
Cons:
"Badly run will never use again."
"BUYER BEWARE should be in bold, highlighted and then underlined!"
"Dodgy dealers that leave you high and dry when they incorrectly listing an item."
"A lot of stuff doesn't work."
"They show you nice pictures but their descriptions leave out crucial details."
"Really need to be more and more careful as simple things like missing or broken feet are not in the description or photograph."
"It's really important that you inspect the goods, as some may not show visible signs of damage but when collected parts could be missing or the item if electrical may not work correctly etc."
Customer Feedback
Pros:
"PS FUNNY how customers never write when they buy good items."
"I am probably the only one of those who bought many many) faulty items, I will allow myself to give them Five Stars))"
Cons:
"It is not unachievable but very rare that John Pye will give you a refund unless you can show clear evidence of misinformation."
"the auctions can be addictive!"
"For an online service I would have expected better description of the items."
"Be very careful what you buy from this auction. I've seen people buy laptops with no guarantee that they could have bought cheaper in the local second-hand shops."
"Don't waste your time or your money."
"This auction is suitable for those who can fix purchased items if they are broken."
"They didn't even check the product over themselves, they took no responsibility and kept referring to their T&Cs."