Giraffe Reviews Summary

Service

Pros:

• "Staff are friendly and helpful - can't say enough good things about Giraffe."
• "Very friendly and helpful waitress. Excellent service and tasty plentiful meals."
• "Our lady waiter was excellent, really helpful and friendly even she had lots of the tables to serve."
• "Brilliant. We loved it. The food was quick and the staff were the friendliest I’ve ever experienced!"
• "Our servers were CJ and Tahia. Absolutely faultless."
• "She was so attentive to our table and I think this needs recognition, she went above and beyond to make our hour great."
• "The staff were exceptionally polite, friendly, efficient and just all round wonderful."

Cons:

• "One of the managers who was on the door on 06/09/22 around 18:30 was unbelievable rude."
• "Service was super slow, mean I've honestly seen snails move faster, when food did arrive it was cold."
• "She was really abusive and the way she spoke to her stuff was out of order."
• "Service was quick but distracted, with food being below average."
• "Very aggressive waiter. I put 2 small bags at the counter and stood next to me to order. He very rudely asked me to put the bags away."
• "Painfully slow service from staff that act as if you don't matter."
• "Hyper active waiter paid little to no attention to truly serving me as a customer. Pathetic experience and food mediocre."

Food Quality

Pros:

• "Best breakfast at Gatwick South terminal, friendly staff, great menu although slightly expensive but cooked lovely and presented well."
• "The food was absolutely incredible, my fiance and I both had one their Asian-inspired dishes and we definitely left satisfied."
• "The food was awesome perfect."
• "The Argentine ribs are really good. Topped with a superb chimichurri sauce."
• "The food was tasty and the service was prompt and given we were at an airport not as expensive as you would expect."
• "An amazing food, great service, staff are very friendly, dishes came very fast to the table, fresh, clean, tasty."
• "The best Katsu I have tasted in a long time."

Cons:

• "Unfortunately all the vegetarian food is either fried with meat products or comes in contact with it on the grill etc."
• "The portions were small and the dishes very expensive."
• "Fast service, however the burger was terrible, I was quite hungry but could not finish eating it due to the overcooked meat patty and old lettuce leaves which together resulted in an unsavory flavour."
• "I had burrito bowl and if was more like jars curry. Spidey no taste rice must have been made in the morning a solid lump."
• "They charged £3.25 for 2 slices of burnt toasts."
• "Chicken cooked ok but virtually no curry sauce and served on bed of noodles fried with some soggy vegetables which were sweet and cloying."
• "HORRENDOUS FOOD, HORRENDOUS SERVICE!!! THE BBQ KOREAN CHICKEN WAS UGLY AND SAGGY."

Value

Pros:

• "Great value, large portion."
• "If you are staying in the Bloc hotel, ask for the discounted ‘Bloc menu’. Most of the same options and meant I got a £7 discount on my bill."
• "This is London and an airport, so you'd expect everything to be overpriced. Yet this place was cheaper than many we visited in London."
• "For an airport it was very reasonably priced too."
• "Meals for the family of 3 (2 adults + 1 child) costs around 25£, £30 with drinks. Decent price for the airport."
• "The food is always excellent, affordable and quick."
• "A very nice rest point in a busy airport. Offers a respectable array of cuisine and drinks."

Cons:

• "The portions were small and the dishes very expensive."
• "Very disappointed. Prices were high, as expected at the airport. However, the food quality was way below par."
• "So not worth the price, go elsewhere to get better food and bang for your buck! Very disappointing."
• "Food was ok but I wasn't expecting to be charged £4 for two glasses of water."
• "Although it was slightly busy and the service was very slow granted how many members of staff seemed to be walking about."
• "Quite expensive, but that's (unfortunately) not surprising as the restaurant is based in an airport."
• "Very disappointed. This place has really gone downhill. Cold nachos. £8 for 3 chicken wings."

Atmosphere

Pros:

• "The ambience seemed fun and light, with music playing and very colourful, welcoming decor."
• "Great ambience with funky music in the background. Good meals and there were some great vegetarian options."
• "Nice and chatty too with a good atmosphere, especially considering it's in an airport we expected stress and chaos but it was really nice."
• "The ambience of the restaurant is really good too with nice music and the service was fast."
• "The restaurant looks spacious and the staff are friendly."
• "All of the staff were smiling, keen to help, keen to serve."
• "Busy, efficient, super slick & very tasty food. Impressive!"

Cons:

• "From the outside at least, Giraffe has all the charm (and appearance) of a children's creche or a kids birthday party venue."
• "What a joke. Like going to children’s zoo. Loud music, chaos with staff walking around or just talking."
• "Super loud (we were sat just next to the cutlery polishing station)."
• "I felt like I was in the middle of a cheesy reality show."
• "Atmosphere, noisy, slightly stressy, didn’t help with the Tinsely music on broken speakers?"
• "Mediocre. Not offensive, but unclean and the food wasn't great."
• "The salad tasted very old and the nacho chips were very very stale."